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Kgastaldo
Kgastaldo
Helper ⭐️⭐️⭐️
Jul 1, 2020 12:04 PM UTC
Solved

Unable to mark best answer in topic moved from conversation to question

Hi - I have a topic created as a conversation that I have changed to a question, but I still can’t mark a reply as best answer. That seems like a bug? Here’s the topic in question:

https://community.ifs.com/ifs-field-service-management-fsm-employees-partners-only-103/fsm-mobile-connectivity-issues-2g-or-3g-2269?postid=9146#post9146

Is there a delay in the functionality after conversion? Or do converted conversations not get that question functionality after converted?

      Kgastaldo
      KgastaldoAnswer
      Helper ⭐️⭐️⭐️
      Apr 29, 2021 1:30 PM UTC

      @perinbox  - Sorry for delay. Update on the best answer issue. For us, the post was converted to an article at some point. Once you move it to an article (for use in our KB for example), you can’t move it back to a question, so you lose that “best answer” functionality. Kind of a bummer. We’ve got an idea going with the platform to change that functionality, but it’s probably not a common use case. 

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      2 replies

      perinbox
      Contributor ⭐️⭐️⭐️
      Oct 30, 2020 9:12 AM UTC

      Hi there, I’m having the same problem.

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      Kgastaldo
      KgastaldoAuthorAnswer
      Helper ⭐️⭐️⭐️
      Apr 29, 2021 1:30 PM UTC

      @perinbox  - Sorry for delay. Update on the best answer issue. For us, the post was converted to an article at some point. Once you move it to an article (for use in our KB for example), you can’t move it back to a question, so you lose that “best answer” functionality. Kind of a bummer. We’ve got an idea going with the platform to change that functionality, but it’s probably not a common use case. 

      Translate
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