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timcavey
timcavey
Helper ⭐️⭐️
Sep 10, 2021 2:07 PM UTC
Solved

Unable to post event topic due to message about character limit - why?

 

The maximum length of the message is 250 characters. Please reduce the length of your message.

 

This appears at the top of the page in Control when trying to publish our latest event content. There’s no indication as to which area this refers to, but the only section which has ‘Message’ in it (Confirmation message) is under 250 characters. 

 

Surely I’m not limited to 250 characters for the event description?!

 

Jeanie Lee
Jeanie LeeAnswer
Helper ⭐️⭐️⭐️
Sep 10, 2021 3:43 PM UTC

Hi @timcavey,

This sometimes happens when you copy and paste the content from a Word document. If this was not the case, I’ll escalated this post to our support team, as there could possibly be a bug or another explanation. Please @tag me in your response. 

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4 replies

Jeanie Lee
Jeanie LeeAnswer
Helper ⭐️⭐️⭐️
Sep 10, 2021 3:43 PM UTC

Hi @timcavey,

This sometimes happens when you copy and paste the content from a Word document. If this was not the case, I’ll escalated this post to our support team, as there could possibly be a bug or another explanation. Please @tag me in your response. 

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    timcavey
    timcaveyAuthor
    Helper ⭐️⭐️
    Sep 10, 2021 4:28 PM UTC

    Yep guilty - thanks @Jeanie Lee

     

    This is now published. 

     

    :) 

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    JessEs
    JessEs
    Helper ⭐️
    Dec 9, 2021 11:38 PM UTC

    @Jeanie Lee just wondering, what is the way to get around this? One of my contributors reported a similar message about a 50 000 character limit when trying to post a longer text from a word doc. Could he put it in a .txt file and then try again?

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    Community Manager | AIMMS
      timcavey
      timcaveyAuthor
      Helper ⭐️⭐️
      Dec 10, 2021 11:06 AM UTC

      It sounds like a similar issue due to the copy and paste from that doc. 

       

      If you’re under the character limit, try some workarounds like moving the text from the doc into a forum comment first then moving it across into the event description. 

       

      Also when I have format issues after C&P’ing from a doc, things like deleting and readding the paragraph spaces fix that issue. 

       

      It does sound buggy doesn’t it!

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