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Hi chaps, 

I’d love to know how many (unique) members log in to the community on a weekly / monthly basis, but I cannot find this information anywhere. 

Does anybody know how to get this data?

Cheers

Hi @Gabolino!

You can find this information in the Analytics section in Control. Analytics → Audience → Specify the date period and it’ll give you data on the unique visitors.

 

You can also find the % of active customers out of the total in the Engagement section on a monthly basis.

 

Please take a look at the analytics section and let me know if this is not what you were looking for!

Sincerely,

Ravi


HI @ravi.kurma I’m looking for unique logins, not visitors. Google analytics can give me visitors too. 

I want to know how many users (unique) actively log in to my community within a specific time period. 

Cheers. 


I was sort of discussing this with @olimarrio recently. I hear logins may be tricky as some never log out and these number will not be accurate. 

Basically what I want to know is unique members (logged on) who visit the community. This allows me to understand what% of my member base is active vs dormant. 

By member I mean someone who has a community account. 

 


@Gabolino Agreed! Wouldn't it be as simple as capping login time to 24 hours or even 12? Thereby forcing people to login again should they want to and ensuring stats from logins are an accurate representation of active members? I’d upvote that! 


How did this get answered? 

Based on Gainsights definition of Monthly Active Customer, would a MAC equal the number of people who actually logged in or would the number of people logged in be different from the number of people who viewed a page. Maybe they log in but then don't do anything else. Thanks

 

Thanks.


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