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A11ey
Helper ⭐️⭐️
Aug 24, 2023 3:37 PM UTC
Solved

User badge showing on profile, but not showing on post?

This has happened a couple of times, but eventually seems to resolve itself, just wondering why this would happen?

You can see here that the user has a badge on his profile

 

But it does not show on the post:

 

 

A11ey
A11eyAnswer
Helper ⭐️⭐️
Sep 1, 2023 1:54 PM UTC

This was fixed by support. 

Alley Fasching, Director of LogicMonitor Community

3 replies

olimarrio
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Aug 29, 2023 12:00 PM UTC

Hi @A11ey 👋,

I can’t see the images you’ve screenshot but my guess is that it may take a bit of time for our data from different tables / databases to propagate to sync and display badges under a user’s avatar compared to their profile page. That’s just my assumption though and I will see if I can confirm this internally. The best thing to do if you see this happen again is to let our Support team know so that they can catch it in a ‘broken’ state in order to give them the best chance of diagnosing the issue.

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A11ey
A11eyAuthor
Helper ⭐️⭐️
Aug 29, 2023 1:05 PM UTC

Thanks @olimarrio! The issue is still happening so I will log a ticket with support today! 

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Alley Fasching, Director of LogicMonitor Community
A11ey
A11eyAuthorAnswer
Helper ⭐️⭐️
Sep 1, 2023 1:54 PM UTC

This was fixed by support. 

Translate
Alley Fasching, Director of LogicMonitor Community