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User badge showing on profile, but not showing on post?

  • August 24, 2023
  • 3 replies
  • 40 views

A11ey

This has happened a couple of times, but eventually seems to resolve itself, just wondering why this would happen?

You can see here that the user has a badge on his profile

 

But it does not show on the post:

 

 

Best answer by A11ey

This was fixed by support. 

3 replies

olimarrio
Forum|alt.badge.img+5
  • Gainsight Employee ⭐️
  • August 29, 2023

Hi @A11ey 👋,

I can’t see the images you’ve screenshot but my guess is that it may take a bit of time for our data from different tables / databases to propagate to sync and display badges under a user’s avatar compared to their profile page. That’s just my assumption though and I will see if I can confirm this internally. The best thing to do if you see this happen again is to let our Support team know so that they can catch it in a ‘broken’ state in order to give them the best chance of diagnosing the issue.


A11ey
  • Author
  • Helper ⭐️⭐️
  • August 29, 2023

Thanks @olimarrio! The issue is still happening so I will log a ticket with support today! 


A11ey
  • Author
  • Helper ⭐️⭐️
  • Answer
  • September 1, 2023

This was fixed by support.