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VarshaAhir
Contributor ⭐️⭐️⭐️
Feb 2, 2024 8:14 PM UTC
Solved

User-ID feature from GA4

Does anyone uses the User-ID feature from GA4 to better track Gainsight users? Can someone guide me on how to configure it?

    olimarrio
    olimarrioAnswer
    Gainsight Employee ⭐️
    Feb 14, 2024 9:57 AM UTC

    Hi @VarshaAhir 👋,

    You could either:

    1. Use the inSidedData object to obtain the user ID of the logged in user and then this could be used as a unique ID.
    2. As the inSidedData object does not contain the email address (only has the user ID) then you could perhaps maybe capture the email address when the user logs in and then set it as a cookie value (so that it can be loaded on every community page afterwards).

    Both would require custom JavaScript to be able to achieve this. 

    Number 1 would be the most logical and least error prone option but it would require more effort to set up as you’d need to map the User IDs on Gainsight CC to the user in GA4, as documented here:

     

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    9 replies

    Alistair FIeld
    Alistair FIeld
    Expert ⭐️
    Feb 5, 2024 8:48 AM UTC

    Morning @VarshaAhir 

    This is not something I personally have explored. I will ask around the CS Team if they have any customers doing the like. 

     

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    The needs of the many, outweigh the needs of the few. 🖖
      VarshaAhirAuthor
      Contributor ⭐️⭐️⭐️
      Feb 13, 2024 4:39 PM UTC

      That would be great @Alistair FIeld. Thank you for looking into it. Let me know if you need any additional info. I look forward to your response.  

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      olimarrio
      Gainsight Employee ⭐️
      olimarrioAnswer
      Gainsight Employee ⭐️
      Feb 14, 2024 9:57 AM UTC

      Hi @VarshaAhir 👋,

      You could either:

      1. Use the inSidedData object to obtain the user ID of the logged in user and then this could be used as a unique ID.
      2. As the inSidedData object does not contain the email address (only has the user ID) then you could perhaps maybe capture the email address when the user logs in and then set it as a cookie value (so that it can be loaded on every community page afterwards).

      Both would require custom JavaScript to be able to achieve this. 

      Number 1 would be the most logical and least error prone option but it would require more effort to set up as you’d need to map the User IDs on Gainsight CC to the user in GA4, as documented here:

       

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        VarshaAhirAuthor
        Contributor ⭐️⭐️⭐️
        Feb 20, 2024 5:57 PM UTC

        Thank you for your response @olimarrio, very useful. Can you share the Insided Data Object link as the one you hyperlinked is not available.  

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        TomW
        TomW
        Helper ⭐️⭐️
        Feb 20, 2024 6:03 PM UTC

        @VarshaAhir 

         

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          VarshaAhirAuthor
          Contributor ⭐️⭐️⭐️
          Feb 20, 2024 6:07 PM UTC

          @VarshaAhir

           

          Thank you @TomW

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          olimarrio
          Gainsight Employee ⭐️
          olimarrio
          Gainsight Employee ⭐️
          Feb 21, 2024 7:58 AM UTC

          Happy this is useful @VarshaAhir and thanks for the assist @TomW ⛹

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            VarshaAhirAuthor
            Contributor ⭐️⭐️⭐️
            Feb 29, 2024 10:05 PM UTC

            Follow up question: can GA4 be tracked using Tag Manager? Trying to find the easiest solution since creating custom Javascript is out of my skillset and available resources. Thank you. 

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            olimarrio
            Gainsight Employee ⭐️
            olimarrio
            Gainsight Employee ⭐️
            Mar 1, 2024 11:33 AM UTC

            @VarshaAhir I’m no GA4 expert but I believe you can. I’m wondering if this documentation helps provide what you are looking for?

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