Skip to main content
Syed2
Contributor ⭐️
May 15, 2023 2:21 PM UTC
Question

User information issue with some browsers

Hello!

 

I am an admin for my community. Recently, I am seeing an issue with the user’s profile or information section in Control mode. When I tap on user to see more details a page comes up that is blank as shows below. Sometime it works in Safari but Firefox, Edge and Chrome find it very often. Does someone know what is going on?

 

 

    4 replies

    lauro.lana
    lauro.lana
    Helper ⭐️⭐️⭐️
    May 15, 2023 8:30 PM UTC

    Hi @Syed2 ,

    A few customers have reported this exact same issue recently.

    It seems there’s a new update from Okta in their browser extension which is causing some issues on Control. Do you also have this Okta extension installed?

    Translate
    Syed2Author
    Contributor ⭐️
    May 15, 2023 11:18 PM UTC

    Yes, I do.

    Translate
    lauro.lana
    lauro.lana
    Helper ⭐️⭐️⭐️
    May 16, 2023 1:19 AM UTC

    In that case, I would advise checking with your organisation what could be done to avoid this (either disable the extension or use another browser that doesn’t use the extension). You could also contact Okta support directly and see if they are able to adjust this for your Control environment.

    I do know that if you scroll all the way down, you’ll be able to see the user profile so you can try that but it’s definitely not the best experience.

    Translate
      anirbandutta
      anirbandutta
      Expert ⭐️
      May 16, 2023 7:13 AM UTC

      The Okta plugin causes this issue… we face the same

      Translate
      It's an opportunity for engagement
        Terms & ConditionsAccessibility statement