Hi, I found this post which was super helpful
However, I am trying to see once the moderator pushes the topic to Zendesk, does it automatically connect the user profile to their account or will support need to manually connect it in Zendesk?
Backstory, I am trying to put together a support team workflow plan for my team when tickets are pushed to Zendesk using the ticket integration from community posts.
Hey
Yes. Once the ticket is created, the requester on Zendesk will have the same email address as the author of the post.
If the user is registered under a different email address on Zendesk or in your community, you can adjust this on ZD by changing the requester.
Let me know if you have any more questions!
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
