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Lena H.
Lena H.
Helper ⭐️⭐️
November 10, 2022
Solved

What does "unread by team" mean exactly?

  • November 10, 2022
  • 6 replies
  • 152 views

Hi together, 

a very basic question, that I probably should know, but don’t. :) 

What does "Unread by Team" mean exactly?
Because, I did the last comment, and it says I have 14 unread messages, how can that be?

Best,
Lena

    Best answer by DannyPancratz

    I don’t use this feature. I’m a team of one and we don’t have backend moderators, and I engage mostly from the front-end and via slack alerts (Zapier), but… 

    My understanding is that shows you whether the post has been viewed by an Admin (moderator, content manager, Admin) within control. Has at least one person looked at it in Control? If yes, it’s read. If no, it’s unread by team. 

    I believe the use case is for those larger teams of community managers and moderators to triage the latest posts. 

    Hopefully that’s helpful. Otherwise, I’m optimistic someone from the Insided team or another user will chime in with an answer. 

    @Blastoise186 is a moderator for a community, I believe and might be a helpful expert here. 

    6 replies

    DannyPancratz
    DannyPancratzAnswer
    VIP ⭐️⭐️⭐️⭐️⭐️
    November 10, 2022

    I don’t use this feature. I’m a team of one and we don’t have backend moderators, and I engage mostly from the front-end and via slack alerts (Zapier), but… 

    My understanding is that shows you whether the post has been viewed by an Admin (moderator, content manager, Admin) within control. Has at least one person looked at it in Control? If yes, it’s read. If no, it’s unread by team. 

    I believe the use case is for those larger teams of community managers and moderators to triage the latest posts. 

    Hopefully that’s helpful. Otherwise, I’m optimistic someone from the Insided team or another user will chime in with an answer. 

    @Blastoise186 is a moderator for a community, I believe and might be a helpful expert here. 

    FYI: I am no longer active in this community
      Blastoise186
      Blastoise186
      Helper ⭐️⭐️⭐️
      November 10, 2022

      I’m not actually a moderator myself! XD

      I almost had my own inSided community, but something went wrong (paperwork!) and it wasn’t able to be built.

      But at the same time, I’m also not a regular Super User either. :)

      The answer above is actually already pretty good. You do need to do things within Control for the marker to be cleared and the thread removed from the Unread by team list. If anything happens on the thread after the last team member viewed it in Control, the flag gets set again until one of your team views it in Control again.

      For that particular thread, simply open it from Control and you won’t have 14 unread messages anymore.

      Bug blasting absolutely everything... The Blastoise Way
        Julian
        Julian
        Gainsight Employee ⭐️⭐️⭐️
        November 11, 2022

        Hi,
        I’ve marked a solution here, as @DannyPancratz is right - this indicator measures if someone of your team has checked this thread in Control. The goal is to see on a team level if a topic has been cleared. 

        The reason why this is not the case here, even though you have created the last reply:

        I think this is something that we still have to improve, as far as I know frontend activity is not affecting this count in the Moderation overview. There might be good reasons for that (e.g. threads with multiple pages, where you could have only read the last page in the frontend and posted), but it could also simply be a backlog item for our team to improve. Will check on that and let you know. 

         

        Some additional info: In the old Moderation overview (as well as in the frontend), we do have a setting which allows you to display the amount of new replies that have not been read by you specifically. This is a backlog item which I think will also help in this regard once we add it to the new Moderation overview.

        Here there are 6 new comments for a Mod to check, 5 of them have not been read by me.

        To activate this feature, you need to adjust the settings in the frontend to display new activities:

         

        I follow my nose, it always knows
          DannyPancratz
          DannyPancratz
          VIP ⭐️⭐️⭐️⭐️⭐️
          February 26, 2024

          @Julian does Unread by the Team reset with new replies on a topic (a read topic becomes unread again)? 

          Or is it just for the initial moderation when the topic is posted? 

          FYI: I am no longer active in this community
          Kenneth R
          Kenneth R
          Expert ⭐️⭐️
          February 27, 2024

          @DannyPancratz ‘Unread by team’ gets reset every time there’s a new post in the topic.  So it’s the primary tool for moderation teams to ensure that they are getting eyes on all new content that’s getting created.  

            Lena H.
            Lena H.Author
            Helper ⭐️⭐️
            April 2, 2024

            And I also learned that it just gets marked as read, if it was clicked on from the backend. 
            In the Frontend, I can click on a topic, and it has no impact on the “read” status. - Which is good in our case as we moderate from the backend. :) 

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