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alexandra.culler
Helper ⭐️⭐️
April 15, 2021
Solved

What is the difference between Newest First and Recently Active?

  • April 15, 2021
  • 3 replies
  • 83 views

I noticed these two options are available in a given forum category. Is there a difference? Does one focus on Topic and one on Replies?

    Best answer by Julian

    Thanks for sharing your question here, this indicates to me that the label text we use for these sorting options is not very easy to understand. They might sound a bit similar when you first read it.

    For community categories, we offer two different types of default sorting:

    Default: sorting by latest activity

    Here content is listed by the latest topic or reply published.

    News: sorting by latest published topic

    In this category content is sorted only by newest topic published.

    You can find this setting in the Control environment under [Platform] - [Community] when you edit or create a category.

    The purpose of having a different sorting option is to enable you to have an official channel where it is important to see the latest publications first, rather than which content had the latest comments.

    I might consider renaming the "newest first” label on our community to "latest articles” to make this a bit more explicit for visitors.

    3 replies

    Julian
    JulianAnswer
    Gainsight Employee ⭐️⭐️⭐️
    April 15, 2021

    Thanks for sharing your question here, this indicates to me that the label text we use for these sorting options is not very easy to understand. They might sound a bit similar when you first read it.

    For community categories, we offer two different types of default sorting:

    Default: sorting by latest activity

    Here content is listed by the latest topic or reply published.

    News: sorting by latest published topic

    In this category content is sorted only by newest topic published.

    You can find this setting in the Control environment under [Platform] - [Community] when you edit or create a category.

    The purpose of having a different sorting option is to enable you to have an official channel where it is important to see the latest publications first, rather than which content had the latest comments.

    I might consider renaming the "newest first” label on our community to "latest articles” to make this a bit more explicit for visitors.

    I follow my nose, it always knows
    alexandra.cullerAuthor
    Helper ⭐️⭐️
    April 15, 2021

    Thanks @Julian - that makes sense! Is there a reason InSided focused on “newest article” instead of “newest post, in general”? For example, it might be useful to sort by new topics within a community category in case they are “drowned” by a few more active topics. 

    Julian
    Julian
    Gainsight Employee ⭐️⭐️⭐️
    April 16, 2021

    We actually do also offer this way of sorting content for community categories as well. Users can select this in the menu of a category list. It is just that this is not the default sorting for this type of category.

    We believe that having such a sorting as the default in a regular community category might have a negative effect on new activity in older topics by not being visible to many users. Here it is usually more important to be aware of these new comments compared to a news category.

    Hope this answers your question?

    I follow my nose, it always knows
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