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alexandra.culler
Helper ⭐️⭐️
Apr 15, 2021 8:31 PM UTC
Solved

What is the difference between Newest First and Recently Active?

I noticed these two options are available in a given forum category. Is there a difference? Does one focus on Topic and one on Replies?

    Julian
    JulianAnswer
    Gainsight Employee ⭐️⭐️⭐️
    Apr 15, 2021 9:55 PM UTC

    Thanks for sharing your question here, this indicates to me that the label text we use for these sorting options is not very easy to understand. They might sound a bit similar when you first read it.

    For community categories, we offer two different types of default sorting:

    Default: sorting by latest activity

    Here content is listed by the latest topic or reply published.

    News: sorting by latest published topic

    In this category content is sorted only by newest topic published.

    You can find this setting in the Control environment under [Platform] - [Community] when you edit or create a category.

    The purpose of having a different sorting option is to enable you to have an official channel where it is important to see the latest publications first, rather than which content had the latest comments.

    I might consider renaming the "newest first” label on our community to "latest articles” to make this a bit more explicit for visitors.

    I follow my nose, it always knows
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    3 replies

    Julian
    JulianAnswer
    Gainsight Employee ⭐️⭐️⭐️
    Apr 15, 2021 9:55 PM UTC

    Thanks for sharing your question here, this indicates to me that the label text we use for these sorting options is not very easy to understand. They might sound a bit similar when you first read it.

    For community categories, we offer two different types of default sorting:

    Default: sorting by latest activity

    Here content is listed by the latest topic or reply published.

    News: sorting by latest published topic

    In this category content is sorted only by newest topic published.

    You can find this setting in the Control environment under [Platform] - [Community] when you edit or create a category.

    The purpose of having a different sorting option is to enable you to have an official channel where it is important to see the latest publications first, rather than which content had the latest comments.

    I might consider renaming the "newest first” label on our community to "latest articles” to make this a bit more explicit for visitors.

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    I follow my nose, it always knows
    alexandra.cullerAuthor
    Helper ⭐️⭐️
    Apr 15, 2021 10:32 PM UTC

    Thanks @Julian - that makes sense! Is there a reason InSided focused on “newest article” instead of “newest post, in general”? For example, it might be useful to sort by new topics within a community category in case they are “drowned” by a few more active topics. 

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    Julian
    Julian
    Gainsight Employee ⭐️⭐️⭐️
    Apr 16, 2021 8:09 AM UTC

    We actually do also offer this way of sorting content for community categories as well. Users can select this in the menu of a category list. It is just that this is not the default sorting for this type of category.

    We believe that having such a sorting as the default in a regular community category might have a negative effect on new activity in older topics by not being visible to many users. Here it is usually more important to be aware of these new comments compared to a news category.

    Hope this answers your question?

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    I follow my nose, it always knows
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