Hey there!
I noticed that the order of search results in my community seems to follow an incomprehensible pattern.
When I search for a term the results neither seem to follow the order of most recent, most relevant/ viewed/commented nor most accurate contribution. There also is no pattern regarding the role of the user, who posted it.
Therefore it sometimes shows an old post, that’s only viewed by few people and commented by none on the very top, a highly viewed and commented post on the third position and a newest contribution on the last position.
While I would understand the logic of the newest post at the very bottom, if it was about the exposure of the post, this doesn’t line up with the rest of the order.
So, does anyone know, what’s the actual logic behind the order of search results (community posts as well as Zendesk articles)?
Best,