Hi @Johnk - apologies for the delay here!  I’m quite confident that adding an account in your community (regardless of role) would never trigger a Marketing email from us.  So I very much expect the timing to have been coincidental in this case.  But I’m double-checking for you just to be absolutely sure.  

Hey @Kenneth R, thank you! It was strange as we added a few CSMs at the same time and nobody else received it. The CSM swears they didn’t hit a subscribe button anywhere. Since we can’t replicate it, we are going to move forward granting access to more internal reps. Def threw us for a loop. 

Hey @Johnk - yes great, and I actually just got the definitive answer from our Marketing team.  This email was sent using our contact lists in Hubspot and there is absolutely no way we would or could have sourced a contact from the Users in your CC instance.  It must have been a coincidence. :)

@Kenneth R, roger that and thanks again! We were like how the heck did this happen? Greatly appreciate you investigating for us!