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Pia
Contributor ⭐️
November 21, 2019
Solved

Why does the new Community tab show "include" next to logo?

  • November 21, 2019
  • 3 replies
  • 160 views

Hi all, how are you? :slight_smile:

As you can see in the following photo the front-end Community tab suddenly shows the word “include” next to the Insided logo:

I tried it with Google Chrome and Internet Explorer browser. It does show “include” for all our Deezer communities. Is this a bug or by design?

Is it possible to change this?

Thank you for your help. 

Best answer by tom.shaddock

Hi @Pia just letting you know that we’ve located and patched the source of this issue - so it turns out its related to some incorrect HTML tags in your community header includes file which was manifesting itself in this weird issue when we made a change to the way third party includes are processed.

We initially thought it was all communities with a customer SSI includes file affected - but it actually only seems relevant for 2 customers.

I’ll contact you (and the other customer) via the support desk with the specific changes that will need to be made to your Includes file - just to ensure the HTML is valid and will be compatible to any changes we make to the SSI includes going forwards.

3 replies

tom.shaddock
tom.shaddock
Gainsight Employee ⭐️⭐️
November 21, 2019

Hi @Pia ! Thanks for raising this issue, we can confirm its affecting communities with custom headers included - we’re just preparing the fix for this now. Will let you know once it has been rolled out - our apologies for this!

 

 

    tom.shaddock
    tom.shaddockAnswer
    Gainsight Employee ⭐️⭐️
    November 21, 2019

    Hi @Pia just letting you know that we’ve located and patched the source of this issue - so it turns out its related to some incorrect HTML tags in your community header includes file which was manifesting itself in this weird issue when we made a change to the way third party includes are processed.

    We initially thought it was all communities with a customer SSI includes file affected - but it actually only seems relevant for 2 customers.

    I’ll contact you (and the other customer) via the support desk with the specific changes that will need to be made to your Includes file - just to ensure the HTML is valid and will be compatible to any changes we make to the SSI includes going forwards.

      P
      PiaAuthor
      Contributor ⭐️
      November 23, 2019

      @tom.shaddock Thank you so much for the quick fix :)

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