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 We held our 2nd ever Gainsight CE Office Hours on Discovering the Basics of Analytics! If you weren’t able to join, here are the key takeaways and the recording below: 

Key Takeaways: 

  • How do Analytics differ from Enrollments data?:
    • Enrollments data are a quick glance of data in close to real time including learner name, their enrollment date, and course or learning path completion percentage.  Analytics are more granular analysis of more specific data in your program.  
  • Common Definitions: 
    • Enrollments: date learner enrolled in a course or LP via individual or group assignment or when a learner self enrolls themself. 
    • Active Learner: A learner who started a course, does not include learners who sign into Academy and browse, but never start a course. 
    • Attempts: Learner attempts are tracked every time a new version of the course is published, or you retake a course, an admin restarts your course progress. 
    • Course Version: A course version is updated every time you publish new changes in a course. (If you don’t see a course version # in analytics, that mean learners did not take the course when that version was live). 
  • Most Popular Dashboards & Important Metrics: 
    • School Activity: Dashboard for learner data to see new and active learner numbers in a day, week, or month in a specific period of time. Why is this important? Learner + Academy Engagement: To see if learners are signing up and returning. 
    • Course Progress Stats: Dashboard for course measurement. Why is this important? See course completion progress by each course, average of how long it takes to complete (time = difference between attempt start and attempt end).  
    • Multiple Course Analysis (MCA): Most granular dashboard of deep course and learner data of those enrolled to a course, has the most filterable options. 
    • Course Completion: Dashboard for quick glance of Y/N learner completion data. Why is this important? To grab a quick report of who has completed a specific course or who hasnt. 
    • Single Course Analysis (SCA): Dashboard for learner and content data. Why is this important? Looking at learner drop off by each activity in a course. This is measured by activity views vs. activity completions (completions are tracked by clicking the continue button in the course viewer). 
  • Tips when using Filters in Analytics: 
    • If a filter on a dashboard says “Last Activity Date”, this is showing data of learners who have completed an activity in the time range (completion of an activity: clicking the continue button). 
    • Some filters have the option in the drop down to filter the value to be specific or contains, starts with, ends with, is, doesn’t contain.

 

Q&A Part 1: 

 

Q: How do SCORM activities stack against progress?

A: CE tracks progress via individual course activity. Because SCORM is one “activity” in a course, it’s only going to be marked as not started or completed. Publishers provide whole scorms, usually not broken down. Articulate is now providing micro-learning SCORMs. These micro-learning SCORMs would be best supported in CE Analytics 

 

Q: In terms of completion, if it is a video resource, does the learner have to complete every second of the video until it is truly done for it to show complete?

A: If you want to control this, we suggest using a video milestone. 

 

Q: How did we settle on that 60% number (for industry standard course completion rates)?

A: A TSIA study on customer education programs said that a good average course completion rate of all your learners should be around 60%.  

 

Q: Does “LIVE” take into account if they took and completed version 1, but live is version 3?

A: If you want to see all versions of the course that a learner or multiple learners took, you don’t have to filter by Course Version. “LIVE” is always recent version, so if version 3 is the most recent, you won’t see “Version 3”. 

 

Q: Does this work alongside GS PX so that we could trigger something in-app to show when they haven’t accessed a course?

A: PX can be installed in your Academy! The Gainsight team is still working on the details of creating a deeper integration, but we “drink our own champagne” by putting KC bot in CE, and tracking usage and adoption of our customers. 

Q&A Part 2: 

 

Q: How does analytics look if you use recertification or expire certificates?

A: We have a dashboard in our analytics called Certificate Achievements! 

 

Q: what about course progress? like started but not completed?

A: You can utilize the Course Completion dashboard to filter learners who have or haven’t completed courses. 


Q: If we were to use micro SCORMs would it still be accurate to see the drop off score?

A: Yes! Drop off in the Single Course Analysis(SCA) goes by each activity in the Gainsight CE course builder. 


Q: Is there an equivalent for Learning Paths drop off?

A: Not yet, for now, continue to utilize the percentage numbers of you learners in Learning Paths by using Learning Path Enrollments or Multiple Path Analysis and finding a trend in percentage completed. For example. if you see a majority of learners are stuck at 75% completion, there may be a reason. 

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