Customer Education (CE)
Create compelling learning paths and a cohesive learning experience
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If you’re looking to separate your learners’ page of assigned courses from your course catalog, and also enable a more personalized and engaging homepage experience in your Academy, we suggest turning on Website and Catalog within CE! Why Enhance Your Homepage?Your homepage serves as the gateway to your learning program, so its essential to make a good first impression! 🤝 Use this opportunity to create a visually aesthetic experience that aligns with your product and company’s brand, a welcoming message that highlights the purpose of your Academy and what they can take away from your learnings, and suggested featured courses to guide learners from the jump. Key Benefits of an Enhanced Course Catalog:A single catalog streamlines the process of CE admins adding available content for all without assigning it. Also, your learners can easily discover and self-enroll into any topics relevant to them. If your learners don’t want to search your rich catalog alphabetically, they have the abi
Hey there!We struggle with creating and uploading high quality gifs into our pages. Our higher quality gifs are too large and when we keep them under 5MB the quality suffers. Any tool recommendations for high quality gifs under 5MB? Preferably available for both macOS and Windows?
Your learners most likely come to your education platform on a mission. It could be that a customer has forgotten how to utilize a feature in your app and is seeking a quick refresher or you've recently updated your platform or introduced a new add-on, and users are eager to explore to learn more about it. In today's fast-paced world, everyone is in a hurry, wants to find what they want as quickly as possible and get up to speed ⏩ If you have an abundance of valuable learning content, but are finding that your users are unsure where to dive in first or find what they are looking for, let’s learn about incorporating a search bar and categories to your Academy! Keep reading to see how (and why) you should add these in. The search bar will be positioned in the top right corner ↗ of your learner-facing Academy. Learners can type in key terms that they will hopefully lead them to the relevant content they are looking for 👀 The CE search bar shows exact matches, directing learners to cou
Gainsight is hosting a 6-session webinar series from Jan. 18th through March 29th on how to kickstart your Customer Education Program! Digital Customer Education is a must-have strategy if you want to stay ahead of your competition in 2024.Join us as we redefine customer education for the digital age in our New Year, New Strategies Bootcamp series designed to help you build a comprehensive and impactful digital education program.From appointing a Customer Education leader and navigating the learning management system (LMS) market to creating awesome content and measuring the success of your program, each session is jam-packed with actionable insights, practical tips, and collaborative discussions you can apply to your strategy today.And if you miss a live session, you can also access the recordings from here.
Do you know how to invite learners to activate their accounts in CE (FKA Northpass), nudge them to continue their courses, or deliver earned certificates directly to their inbox? Look no further – just harness the power of native CE communications! 📱💻 🔔🔌 📩 🤳Here are some essential tactics to increase open rates and ensure these communications feel like they're coming directly from your company: 1- Ensure Email Templates Visually Mirror Your Branding 🖍 Navigate to the Communications tab, select the specific email you wish to customize (you’ll see below I’m editing the Inactivity Nudge), and click on Content. Look for the three dots on the right, and choose "Restore Default Content". Upon doing this, your school colors and logo will automatically fill into the email! ⬇ ⬇ Pro Tip 🧠 If you have an email live and crafted already and want to update your logo, colors, etc, make sure you save the copy of your previous email, because making this visual change will default the email bac
Hello Gainsight CE (formerly Northpass) family! We’re gearing up to have an incredible Pulse this year in St. Louis (new location!) and we want YOU to share your story and take the stage! Take this opportunity to share your Customer Education Success Story with the wider Customer Success world.This year’s Pulse is really focused on Customer Impacting SaaS - this includes Customers Success, Product, Community, and Customer Education! 💫 HERE is our speaker nomination form💫 We often get a lot of questions around “How can I set myself up for success to get selected to speak at Pulse?” Well, keep on reading to learn more. I'm going to list out some advice to help set you up to increase your chances of being selected - it doesn't need to hit all of these points, but the more the better! Formatting your talk:Problem, Solution, and Outcome Some of the most engaging talks stick to a linear path of illustrating what the problem was that your team needed to solve for, what the solution was
Add a Milestone Milestones are a helpful way to ensure your learners are engaging with content in the way you need them to. 👀(More FAQs listed at bottom of page on Milestones!) What is a Milestone?Think of milestones as specific metric learners must meet in order to proceed within the course. You can choose to leverage milestones to encourage users to voluntarily engage with the content in a specified manner, or to require users to complete the criteria before they can move forward in a course. Why would I want to use Milestones?Many Gainsight CE (FKA Northpass) clients create milestones that require users to complete a quiz with a particular score, for example, 70%. The users will not be able to view content or complete the course until they successfully receive 70% or greater on the quiz and successfully meet the milestone. This ensures your learners are absorbing material presented and that you're able to measure success. How do I set up Milestones? Step 1Start in the Content tab
Hello there, Education Friends! My name is Kat Kenny and I lead the Customer Success teams here at Gainsight for our CE (Customer Education; FKA Northpass) and PX (Product Experience) products. CSMs are here to help provide industry and product best practices, thought leadership, and aligning on your goals to ensure we are customizing recommendations to help achieve desired outcomes. Ultimately, we want to ensure you are getting value from our product and that you are able to measure the impact to the rest of your company. Scale & Efficiency I think we’re all feeling and hearing that we are in the Era of “Do More with Less”. Especially since AI has entered the picture, companies are looking to understand how to become more efficient, scale their efforts, and identify more 1:M methods to exponentially increase efficiency and decrease cost to serve(here’s a great blog post about how Customer Education and Community play a big impact on this topic!). This also increases stickin
Hey, there—thanks for stopping by to learn more about how Gainsight Customer Education can help you digitize training and drive better outcomes for you and your customers.Here’s how: Course Creation: Easily create or upload multi-format courses (videos, quizzes, ILTs, and more etc.) that cater to different learning styles and keep your customers learning about your product. Delivery: Motivate customers and increase their product proficiency with learning paths and courses tailor-made to their unique challenges and product use cases. Learner Engagement: Deliver timely and personalized communications to ensure your customers stay engaged with your academy and content. Branding & Customization: Match your academy to your brand standards by uploading your logo, color scheme, and graphics. Customize your academy even more with flexible templates, or use data in your tech stack to deliver personalized experiences that help your customers unlock product value. Analytics & Administr
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