Next month, Gainsight is bringing its Pulse Conference back to Europe for another two powerful days. You’ll make lasting connections, learn from leading innovators, and dive deep into the future of digital and AI in customer success.
At the “Empowering Customers to Succeed on Their Own” track, you’ll discover strategies to help your customers succeed independently through self-service tools and educational content. Here are two sessions you don’t want to miss:
- Signs You Need to Scale: Building Self-Service for the Bottom Line: Adam Avramescu, VP of Customer Education & Engagement at Personio, will share how to scale customer adoption and self-service programs as your customer base grows, using examples from companies like Slack and Personio. Learn how to position these solutions with leadership and implement scalable educational programs to drive outcomes and improve efficiency.
- Small But Mighty: How to Scale a Customer Education Program with Limited Resources: Learn how Albina Bardhi and Joel Eaton at Hornbill scaled their customer education efforts with a small team and limited budget. This session will provide actionable insights on building a successful Customer Education strategy, even when resources are tight, and empowering your customers to succeed independently.
When and Where?
RAI Amsterdam
November 13-14, 2024
️ Get your tickets here