Webinar Series: Humanizing Customer Education

This 4-part webinar series is for Customer Education teams who are interested in creating learning experiences that thoughtfully blend empathy, technology, and education and equip teams with actionable strategies to enhance the customer success journey.

Back on May 8th, we spoke with Robin Raye from Iodine Software about how she’s utilizing techniques and tools to create interactive, personalized experiences that resonate with customers, ultimately increasing satisfaction, retention, and overall success through human-first customer education.

On June 6th, @karlakannan joined us to talk about how BirchStreet successfully integrated a hybrid model to balance digital demand with the indispensable need for human connection, driving growth, and enhancing customer relationships amidst challenges such as turnover, scale, and accessibility, in their journey to enrich their customer success narrative.

Join us for the final two webinars on July 11 and August 8, as we discuss Developing Human-first Learning Content, and Adapting Education to Customer Behaviors: Bridging Customer Needs with Digital Solutions. 

You can access the recordings of the first two sessions as well as register for the upcoming webinars here!