What Metrics Do You Track?
Each of us might be focusing on different numbers and metrics in our learning programs, from learner engagement to content effectiveness. This probably depends on your program too (since no two academies are alike
); you may have a course heavy program, or all learning paths, you may track individual learner progress, or by group segment (for example: customer-specific groups or persona groups).
So I’m curious if you have an answer to one, some, or all of the below:
- What specific metrics do you track to gauge the success of your customer education program?
- Are these metrics available in Gainsight CE’s analytics dashboards?
- If so, which dashboards do you use most often?
- Additionally, do you track any usage metrics outside of your education platform to get a fuller picture of your program’s impact?
Join Our next Office Hours session!
To dive deeper into these questions and more, join us for an Office Hours event on June 27th, specifically designed for those new to Gainsight CE analytics. This session will help you familiarize yourself with our analytics tools and learn how to leverage them to better measure and understand the success of your programs. Whether you're just starting out or looking to refine your approach, this session is a great opportunity to learn and share.
Check out the Deets:
Topic: Understanding Analytics in Gainsight CE to Measure the Success of Your Customer Education Program
Date and time: June 27th at 10:00am EST
Focus: Tailored for beginners, but all are welcome!
Link to register: https://gainsight.zoom.us/webinar/register/WN_mwTlyP5OSfOFjNUeiaQVhQ
We'll explore the key dashboards that provide actionable insights into your educational strategies, and discuss how these tools can support your goals. This is a perfect chance to connect with fellow education leaders, share your experiences, and pick up new ideas.