I am trying to set up a new criteria for setting health score for some of our measures. For example according to the criteria for sharing users trend measure, if the # of sharing users is 0, the score of our measure (sharing users trend) would be set to red.
However we have one more criteria for sharing users trend to be set to red based on the threshold values based on the sharing users trend that we have provided in the rule named as 'Scorecard: SHARING USERS - RED'. Will having 2 criterias in the same scorecard rule conflict each other? I want the sharing users trend measure to be set to red in the scenario where the # of sharing users are 0, even if the sharing users trend value differs and is not necessarily confirming to the threshold values set for red score. So basically I want my 2nd(#sharing users as 0) criteria to override the old criteria(sharing users trend defined with some threshold values)
Page 1 / 1
Hi Shagun,
If you have a criteria that is more important than the others when setting health scores, then make sure that criteria is considered last in the rule chain that updates that health score metric, otherwise a less critical criteria could overwrite it.
If you have multiple inputs that write to the same health score and are weighted/considered of equal importance, then I would consider breaking them out into separate health score metrics so they do not inadvertently cancel each other out.
If you have a criteria that is more important than the others when setting health scores, then make sure that criteria is considered last in the rule chain that updates that health score metric, otherwise a less critical criteria could overwrite it.
If you have multiple inputs that write to the same health score and are weighted/considered of equal importance, then I would consider breaking them out into separate health score metrics so they do not inadvertently cancel each other out.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.