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Advanced Program Email Chain - CTA mapping to Verified Outcome

  • November 15, 2023
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pchoe
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This question is really to see if what I'm thinking is even possible/if there is a workaround. I created an Advanced Program Email Chain that is designed to send out an email to New Customers and have them pick a Verified Outcome by clicking on one of the three buttons below. When the customer clicks on one of the buttons it takes them to a specific Thank You page based on which button they clicked (3 links - one per VO). The issue I'm facing is I want to create a CTA based on which VO/Button they picked. If they picked Speed I want the CTA to indicate that is the Verified Outcome they chose. Is that possible to map in this type of program or would I have to use a Generic Survey instead?
 


 


 

 

Best answer by heather_hansen

@pchoe Yeah, I think so.  You could do an inline question that would mimic the buttons, and then, build out the same flow that you have in your screenshot based on the answer.

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heather_hansen
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  • November 15, 2023

@pchoe Assuming the buttons are a Gainsight survey?  You should be able to do it with a Generic Survey program.


pchoe
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  • November 15, 2023

@heather_hansen they’re just buttons we built that link to a Thank you page but not a survey. A Generic Survey would be my best option then?


heather_hansen
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  • November 15, 2023

@pchoe Yeah, I think so.  You could do an inline question that would mimic the buttons, and then, build out the same flow that you have in your screenshot based on the answer.


pchoe
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  • November 15, 2023

@heather_hansen thank you for the sanity check!