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kstim
kstim
Helper ⭐️⭐️
Dec 2, 2022 4:18 PM UTC

Allow super admins to toggle on/off support access once end-users enable it

We don’t have the ability to lock down providing support access to only admins/super admins (since this would impact all clients using Gainsight). So, as a workaround, could super admins please be given the ability to toggle on/off support access once an end-user enables it, if it’s not needed? Thanks!

    1 reply

    sdoty
    Gainsight Employee ⭐️
    sdoty
    Gainsight Employee ⭐️
    Dec 7, 2022 11:28 PM UTC

    This makes a lot of sense to me! One use case is to be able to grant Support access to a user’s login to help them troubleshoot a problem for that user without explaining the “Grant Support Access” process as well or waiting for the user to be available if they are working a different time zone. Great idea!

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    Steven Doty
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