Question

Analyzer : View dataflow of object used as a lookup field from base Salesforce object

  • 4 March 2024
  • 1 reply
  • 65 views
Naheed Khan

Hi All,

         We have a scenario where one of our Salesforce objects [Obj 1] is being retired/replaced with a new object [Obj 2] (to be specific - D&B Connect replacing D&B Optimizer).

 

Now, I need the ability to scan through our entire Gainsight instance and identify all the places [Obj 1] the object to be retired, has been used. This is in order to make the switch to [Obj 2] the new object, in time for the cut over. [Obj 1] has been mostly used as a lookup from the Salesforce Account object. 

 

I tried the Object Analyzer. However, it appears to have a limitation that does not provide dependent lookup details for the base object.

 

Appreciate any inputs in this regard 

  • how I can identify all the usage of a Salesforce lookup object
  • any work arounds or alternatives to this

Thanks.

Naheed Khan, Data Analytics Lead - CSOps

1 reply

Vipin

Hi @Naheed Khan 
Thank you for posting in community!
Regarding the Object Analyzer within Gainsight CS, it's important to note that while it provides insights into object dependencies, it does come with some limitations. For instance, it primarily shows active rules, potentially missing dependencies linked to inactive rules. Additionally, there's a data delay in updates, which impacts the real-time visibility of dependencies.
I understand you've previously raised a support ticket regarding this, and the team has shared a dependencies list. If you need further information or clarification on these limitations or any other aspect, please let me know how I can assist you

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