Skip to main content

Hi All,

         We have a scenario where one of our Salesforce objects eObj 1] is being retired/replaced with a new object bObj 2] (to be specific - D&B Connect replacing D&B Optimizer).

 

Now, I need the ability to scan through our entire Gainsight instance and identify all the places eObj 1] the object to be retired, has been used. This is in order to make the switch to iObj 2] the new object, in time for the cut over. tObj 1] has been mostly used as a lookup from the Salesforce Account object. 

 

I tried the Object Analyzer. However, it appears to have a limitation that does not provide dependent lookup details for the base object.

 

Appreciate any inputs in this regard 

  • how I can identify all the usage of a Salesforce lookup object
  • any work arounds or alternatives to this

Thanks.

Hi @Naheed Khan 
Thank you for posting in community!
Regarding the Object Analyzer within Gainsight CS, it's important to note that while it provides insights into object dependencies, it does come with some limitations. For instance, it primarily shows active rules, potentially missing dependencies linked to inactive rules. Additionally, there's a data delay in updates, which impacts the real-time visibility of dependencies.
I understand you've previously raised a support ticket regarding this, and the team has shared a dependencies list. If you need further information or clarification on these limitations or any other aspect, please let me know how I can assist you

Reply


Terms & ConditionsCookie settings