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Question

@mention feature in CTA comments

  • 12 July 2024
  • 3 replies
  • 58 views

I can mention other users on a Timeline but unable to do the same from a CTA comments section. Do we have this functionality available or am I missing something?

3 replies

kstim
Userlevel 5
Badge +6

Hey @SaifSN it looks like this is expected functionality per the community post linked below. The workaround is to @ mention a user in the timeline section of a CTA task instead which will send the mentioned user an email.

 

S
Userlevel 1

@kstim thanks for the suggestion. I am looking for the same but directly from a CTA comments section and creating a timeline just to mention someone else is an extra step on the CSMs tasks and moreover a timeline may not be needed in all the scenarios.

Saif Ali
kstim
Userlevel 5
Badge +6

@SaifSN I agree with you! However at this time, it does seem like a limitation. The above post I linked to is 4 years old and hasn’t had much movement on it since it was posted, so maybe we could get the conversation going again there!

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