+1Our CSMs are loving the new Gainsight Outlook Plug-in! One feedback I have received from a few folks is the noisiness of the email they received when Gainsight cannot post an attachment. Usually the attachment is either a screenshot or the logo on their signature.
Has anyone else been experiencing this?
Below is the sample of the email the CSMs receive when the attachment does not post
Best answer by sandeep_kumar
We support only 5 attachments from plug-in and the total upload size should be within 25MB. Please check if there are no extra images are added as part of the signature/email footer because eventually those will also be counted as attachments.
+1Sorry for the inconvenience caused, I will do a check on the attachment issue and get back to you.
We support only 5 attachments from plug-in and the total upload size should be within 25MB. Please check if there are no extra images are added as part of the signature/email footer because eventually those will also be counted as attachments.
+1thanks for the update
Yes, that's correct!
I’ve been told my users that the attachment size limit includes social media icons. Is there a workaround for this?
Alex
It seems like there’s a ton of clients having this issue. This seems to be more than an issue w/ attaching 25 MB.
This is happening when I’m linking clients to additional resources, like external help articles. I’m not necessarily even including screenshots. Nothing I’m sending is over 25 MB. I even experience this issue and I’ve stopped hyperlinking help articles and just send clients a help link.
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