Question

Conditional Field Visibility

  • 16 February 2023
  • 3 replies
  • 37 views
D
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Hi Gainsight,

Is it not possible to have conditional field visibility currently?

Example:
If ‘closed lost’ is selected as an ‘upsell status’ then a ‘closed lost reason’ field “appears”?

3 replies

alizee
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Userlevel 7
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Hi @dpark 

Do you mean, in C360? Or whereabouts in the app?

Thanks!

If you don’t want to make mistakes, don’t do anything. If you want to learn, ask questions and make mistakes, except in construction because they’re the most expensive part of building.
alizee
Rank
Userlevel 7
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In C360, it’s not possible to that. There can be dependencies meaning value in a master field would set a value in a dependent field, but there’s no display or skip logic in C360. I have kind of wanted this display logic in C360 for a while, but not hard enough to log a story. Perhaps you could?

In surveys, there’s display and skip logic, so achievable there but i doubt that’s the feature you meant.

If you don’t want to make mistakes, don’t do anything. If you want to learn, ask questions and make mistakes, except in construction because they’re the most expensive part of building.
D
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Thank you @alizee ! Yes, I meant in C360. It would be great if this was possible to help with data accuracy.

Yes, I’ve seen you can set a value in a dependant field after a master field has a value, which is helpful for other user cases.

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