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dpark
Contributor ⭐️
February 16, 2023
Question

Conditional Field Visibility

  • February 16, 2023
  • 3 replies
  • 101 views

Hi Gainsight,

Is it not possible to have conditional field visibility currently?

Example:
If ‘closed lost’ is selected as an ‘upsell status’ then a ‘closed lost reason’ field “appears”?

3 replies

alizee
alizee
VIP ⭐️⭐️⭐️⭐️⭐️
February 16, 2023

Hi @dpark 

Do you mean, in C360? Or whereabouts in the app?

Thanks!

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
alizee
alizee
VIP ⭐️⭐️⭐️⭐️⭐️
February 16, 2023

In C360, it’s not possible to that. There can be dependencies meaning value in a master field would set a value in a dependent field, but there’s no display or skip logic in C360. I have kind of wanted this display logic in C360 for a while, but not hard enough to log a story. Perhaps you could?

In surveys, there’s display and skip logic, so achievable there but i doubt that’s the feature you meant.

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
    dparkAuthor
    Contributor ⭐️
    February 16, 2023

    Thank you @alizee ! Yes, I meant in C360. It would be great if this was possible to help with data accuracy.

    Yes, I’ve seen you can set a value in a dependant field after a master field has a value, which is helpful for other user cases.

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