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Manoel
Contributor ⭐️⭐️⭐️
Sep 12, 2023 12:14 PM UTC
Solved

Connector

Folks, 

 

I am trying to delete a connection that is no longer used, but apparently, it has some field dependencies to it. So, it won’t be deleted.

This is the error message as follows:

Error occurred while deleting connection. Connection have one or more projects associated with it.

Would anyone know a workaround to delete the connection?

Thank you in advance!

matthew_lind
matthew_lindAnswer
VIP ⭐️⭐️⭐️⭐️⭐️
Sep 13, 2023 1:58 PM UTC

I’m certain Gainsight Support can help you out.

In the meantime, the error message has a key word in it that would have me looking at Adoption Explorer. The word “Project” is the vocabulary used to describe ingest jobs inside Gainsight’s Adoption Explorer feature set. As you’re working with GS Support, you might also take a look in Adoption Explorer to determine if any Projects are sitting there.

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5 replies

phanindra_sambaraju
Gainsight Employee ⭐️
phanindra_sambaraju
Gainsight Employee ⭐️
Sep 12, 2023 1:03 PM UTC

Hi @Manoel,

 

Could you please share more details on connection type and from which page you are trying to delete?

 

Thanks,

Phanindra

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    kstim
    kstim
    Helper ⭐️⭐️
    Sep 12, 2023 1:03 PM UTC

    @Manoel Gainsight Support should be able to help you identify the existing dependencies on the connector so they can be removed and then the connector can be deleted!

    Translate
    ManoelAuthor
    Contributor ⭐️⭐️⭐️
    Sep 12, 2023 1:06 PM UTC

    Hi @Manoel,

     

    Could you please share more details on connection type and from which page you are trying to delete?

     

    Thanks,

    Phanindra

    I’m new to the Company and don’t really know much about. It’s “Segment for Intelligence” Connection.

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    ManoelAuthor
    Contributor ⭐️⭐️⭐️
    Sep 12, 2023 1:07 PM UTC

    @Manoel Gainsight Support should be able to help you identify the existing dependencies on the connector so they can be removed and then the connector can be deleted!

    Thank you!!! I’d better reach out to them.

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    matthew_lind
    matthew_lindAnswer
    VIP ⭐️⭐️⭐️⭐️⭐️
    Sep 13, 2023 1:58 PM UTC

    I’m certain Gainsight Support can help you out.

    In the meantime, the error message has a key word in it that would have me looking at Adoption Explorer. The word “Project” is the vocabulary used to describe ingest jobs inside Gainsight’s Adoption Explorer feature set. As you’re working with GS Support, you might also take a look in Adoption Explorer to determine if any Projects are sitting there.

    Translate
    Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
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