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Create Activity Timeline via Insert API

  • December 9, 2019
  • 8 replies
  • 531 views

  • Contributor ⭐️⭐️

I am trying to create Activity Timeline using Insert API. But this is not working.

I am able to query on Activity Timeline using Read API. But while inserting always same error is coming whatever field I put in the body → gscompanyid (any other field also same) cannot be modified since it is an immutable field.

 

Is there anything I am missing. Or can we not at all create timeline using Insert API.

Best answer by sam_buddery

@anirbandutta can we update the solution to this as it is now released?

8 replies

dan_ahrens
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  • Expert ⭐️⭐️⭐️
  • December 17, 2019

Hi @sayan - creation of Timeline activities via API is not supported.


  • Author
  • Contributor ⭐️⭐️
  • December 17, 2019

Thankyou So Much @dan_ahrens ,

In case we want to automate this from Salesforce side. What workaround should we take.

Requirement : Like there is a custom object and I want to log each record (on creation in SFDC) should be created as a Timeline Activity.


dan_ahrens
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  • Expert ⭐️⭐️⭐️
  • December 17, 2019

We are developing the capability to sync from SFDC activities to Gainsight Timeline. Likely coming in the January or February timeframe.


  • Author
  • Contributor ⭐️⭐️
  • December 17, 2019

@dan_ahrens  : Is there a way to fetch the Accesskey from REST API directly via code (not via Connector 2.0 from Gainsight UI) ?


dan_ahrens
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  • Expert ⭐️⭐️⭐️
  • December 18, 2019

@sayan I don’t believe that’s possible.


  • Contributor ⭐️
  • January 25, 2022

Hi all, such a functionality would be very much appreciated. We use Gainsight but without Salesforce and would love a way of inserting Timeline Activities via API.

Is such a feature on the roadmap? Is there a workaround not involving Salesforce? 


sam_buddery
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  • Gainsight Employee ⭐️⭐️
  • Answer
  • October 18, 2022

@anirbandutta can we update the solution to this as it is now released?


anirbandutta
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  • Expert ⭐️
  • October 18, 2022

Awesome! Thanks for closing the loop on this thread Sam.

Updated.