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sayan
Contributor ⭐️⭐️
Dec 9, 2019 1:58 PM UTC
Solved

Create Activity Timeline via Insert API

I am trying to create Activity Timeline using Insert API. But this is not working.

I am able to query on Activity Timeline using Read API. But while inserting always same error is coming whatever field I put in the body → gscompanyid (any other field also same) cannot be modified since it is an immutable field.

 

Is there anything I am missing. Or can we not at all create timeline using Insert API.

    sam_buddery
    sam_budderyAnswer
    Gainsight Employee ⭐️⭐️
    Oct 18, 2022 9:53 AM UTC

    @anirbandutta can we update the solution to this as it is now released?

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    8 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    Dec 17, 2019 4:01 AM UTC

    Hi @sayan - creation of Timeline activities via API is not supported.

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    VP of Customer Success at Forcepoint
      sayanAuthor
      Contributor ⭐️⭐️
      Dec 17, 2019 4:10 AM UTC

      Thankyou So Much @dan_ahrens ,

      In case we want to automate this from Salesforce side. What workaround should we take.

      Requirement : Like there is a custom object and I want to log each record (on creation in SFDC) should be created as a Timeline Activity.

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      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      Dec 17, 2019 4:13 AM UTC

      We are developing the capability to sync from SFDC activities to Gainsight Timeline. Likely coming in the January or February timeframe.

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      VP of Customer Success at Forcepoint
        sayanAuthor
        Contributor ⭐️⭐️
        Dec 17, 2019 5:05 AM UTC

        @dan_ahrens  : Is there a way to fetch the Accesskey from REST API directly via code (not via Connector 2.0 from Gainsight UI) ?

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        dan_ahrens
        dan_ahrens
        Expert ⭐️⭐️⭐️
        Dec 18, 2019 3:23 PM UTC

        @sayan I don’t believe that’s possible.

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        VP of Customer Success at Forcepoint
        t_mt
        Contributor ⭐️
        Jan 25, 2022 3:06 PM UTC

        Hi all, such a functionality would be very much appreciated. We use Gainsight but without Salesforce and would love a way of inserting Timeline Activities via API.

        Is such a feature on the roadmap? Is there a workaround not involving Salesforce? 

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          sam_buddery
          sam_budderyAnswer
          Gainsight Employee ⭐️⭐️
          Oct 18, 2022 9:53 AM UTC

          @anirbandutta can we update the solution to this as it is now released?

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          anirbandutta
          anirbandutta
          Expert ⭐️
          Oct 18, 2022 10:02 AM UTC

          Awesome! Thanks for closing the loop on this thread Sam.

          Updated.

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