Hello team, I am trying to create a simple graph report that shows the number of tickets opened by each customer in a quarter. This works for me by adding I the Show Me, Count of Ticket Reference, and in Group By the Customer name and the Created date.
However I would also like to see a breakdown of what the case severity was.
Is this possible?
I have tried adding severity to the group by section but as soon as you do this we lose the graph as a display option.
Hi
Any time you add more than 2 fields to the “Group By” section, you lose most of the charting options because no chart can actually display the data on 3+ Group Bys.
I hesitate to present a new idea before knowing exactly what business question you are answering with your Report, but an idea to brainstorm on:
That would give you a historical chart of the ticket history by created date and severity for any single customer. Any company I’ve been at, having a graph that groups by Customer Name creates so many datapoints that it’s hard to chart. Thus, moving the Customer Name to the filters gives any users a visual analysis on support history.
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