Hey there.
I have set up a rule that generates a CTA to the CSM whenever a customer collects their first piece of feedback on our platform. However, I think a CTA for this use-case is a little too abrasive, I wanted to set up more of an alert.
Is there a roundabout way that you can trigger another kind of alert, such as an email - off the back of a rule?
Best answer by heather_hansen
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