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Our Customer Advocacy teams would like to implement a points tracking system where customers can earn points by providing a reference or case study, but also redeem points for custom training or swag. Has any one implemented anything similar to this using Gainsight? 

I am thinking about creating a custom object for this where a record is created for each new points addition/subtraction. Then using reporting to get a sum of current points for each customer. I am just concerned that this might be too manual and trying to figure out what sort of automation can be added. 

Would appreciate any thoughts or advice. Thanks!

 

Interesting question @JillBriggs.

I know you *could* build this in Gainsight, because you can build most anything in Gainsight. However, just because you *can* doesn’t mean you *should*. You’re already rightfully thinking about the config, the manual work, the redemption, the collaboration, the ability to share with the customer, etc.

You might check out Influitive, a platform which does exactly this. I’ve got no affiliation with Influitive, other than I’ve been a customer at several companies which once used it. 

Thank you, @matthew_lind. I appreciate your candor. This aligns with my original thoughts. I just wanted to see if anyone had any success with this in Gainsight, or not. 

Hi @JillBriggs This used to be a requirement from CX team, which we evaluated, and we also found that Gainsight was not suitable for this, and it was never implemented. 

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