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jeremy_johnston
jeremy_johnston
Helper ⭐️
January 18, 2024
Solved

Customer Cheat Sheet: Usage Analytics?

Is there a way to pull usage of the Customer Cheet Sheet feature within our org, either via Report Builder or other means?  

We’re interested in seeing how/when/who is using the feature if possible.

Thx.

JJ

    Ritika Jindal
    Ritika JindalAnswer
    Gainsight Employee ⭐️⭐️
    May 5, 2026

    I'm pleased to share that the Cheatsheet Usage Report for C360 and R360 is live as of today. You can access it here:

    • US1 customers: Available in G360 — search for "Cheatsheet Usage Report"
    • US2 and EU customers: Available via Share360

    I've attached a screenshot for reference. Please let me know if this helps.

    View in thread

    5 replies

    kstim
    kstim
    Helper ⭐️⭐️
    January 22, 2024

    I haven’t personally seen or heard any news on being able to view usage of this feature. However, I can see this potentially helping teams make a more informed decision if they’re unsure whether they should keep this feature moving forward since it will be an additional cost!

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      kelly
      kelly
      Helper ⭐️⭐️⭐️
      March 1, 2024

      Would be great if this switches to an idea so it can be voted on

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        jeremy_johnston
        jeremy_johnstonAuthor
        Helper ⭐️
        March 1, 2024

        @kelly thanks for the suggestion.

         

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        -JJ
          kstim
          kstim
          Helper ⭐️⭐️
          March 7, 2024

          It would also be neat if we could report on the actual content of Cheat Sheet so it could be used in a more actionable manner.

          Very broad example: share details to relevant teams within Gainsight on the risks/issues, key projects, strategic priorities, etc. associated with a client(s). 

          I know Cheat Sheet can be shared internally via email. However, having the option to report on this data within Gainsight would be a nice option to have as well. We currently have a use case to use some of this information in an internal-facing JO program which then sends to an internal-facing JIRA board. Being able to surface and report on this pre-summarized data would be a nice option to have!

          Translate
          Ritika Jindal
          Ritika JindalAnswer
          Gainsight Employee ⭐️⭐️
          May 5, 2026

          I'm pleased to share that the Cheatsheet Usage Report for C360 and R360 is live as of today. You can access it here:

          • US1 customers: Available in G360 — search for "Cheatsheet Usage Report"
          • US2 and EU customers: Available via Share360

          I've attached a screenshot for reference. Please let me know if this helps.

          Translate
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