Is there a way to pull usage of the Customer Cheet Sheet feature within our org, either via Report Builder or other means?
We’re interested in seeing how/when/who is using the feature if possible.
Thx.
JJ
Solved
Customer Cheat Sheet: Usage Analytics?
+1Best answer by Ritika Jindal
I'm pleased to share that the Cheatsheet Usage Report for C360 and R360 is live as of today. You can access it here:
- US1 customers: Available in G360 — search for "Cheatsheet Usage Report"
- US2 and EU customers: Available via Share360
I've attached a screenshot for reference. Please let me know if this helps.
+7I haven’t personally seen or heard any news on being able to view usage of this feature. However, I can see this potentially helping teams make a more informed decision if they’re unsure whether they should keep this feature moving forward since it will be an additional cost!
+3Would be great if this switches to an idea so it can be voted on
+1
+7It would also be neat if we could report on the actual content of Cheat Sheet so it could be used in a more actionable manner.
Very broad example: share details to relevant teams within Gainsight on the risks/issues, key projects, strategic priorities, etc. associated with a client(s).
I know Cheat Sheet can be shared internally via email. However, having the option to report on this data within Gainsight would be a nice option to have as well. We currently have a use case to use some of this information in an internal-facing JO program which then sends to an internal-facing JIRA board. Being able to surface and report on this pre-summarized data would be a nice option to have!
I'm pleased to share that the Cheatsheet Usage Report for C360 and R360 is live as of today. You can access it here:
- US1 customers: Available in G360 — search for "Cheatsheet Usage Report"
- US2 and EU customers: Available via Share360
I've attached a screenshot for reference. Please let me know if this helps.
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