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Oct 17, 2022 1:28 PM UTC
Question

Customer NPS Link

Hello, a customer is being sent an email containing a survey link but they stated they can not click the link. When I tested the link myself I was able to click on the link and the survey popped up. I am not sure what the problem is.

1 reply

matthew_lind
VIP ⭐️⭐️⭐️⭐️⭐️
Oct 17, 2022 5:18 PM UTC

Welcome to the community, @BabaOluk! Glad you’re here!

I wonder if the customer’s email client has some guard or lockdown on to reduce risk against mischievous links.

That you can click the link and the survey loads is a good sign. I would troubleshoot further by having the customer go directly to the link via URL entry into a browser. If it loads, that likely isolates the issue to the received email, and some disablement of the customer’s ability to utilize a link within the email.

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