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angela_shin
Contributor ⭐️⭐️
February 1, 2017
Question

Deleting Reason Codes in CTAs

  • February 1, 2017
  • 3 replies
  • 46 views
We are unable to delete Reason Codes with CTAs and have deleted related Playbooks. Is there anything else that would limit us from deleting the outdated Reason Codes?

3 replies

shalini_ranga
Contributor ⭐️
February 2, 2017
Since CTAs already using reason codes, you will not be able delete the reason code. Either reassign all the CTAs having the existing the reason code to a new reason code via mass edit tool and then you will be able to delete the reason code.
angela_shin
Contributor ⭐️⭐️
February 3, 2017
What if the reason codes are not tied to CTAs in use? 
shalini_ranga
Contributor ⭐️
February 3, 2017
You can delete it successfully.