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Melany
Contributor ⭐️⭐️⭐️
Aug 1, 2022 9:28 PM UTC
Question

Do I need to activate the playbook?

Hi community!

Hope you are doing well. 

 

I created a CTA which is connected to a playbook but I was wondering if I need to activate the playbook or if it activates automatically with the CTA. 

 

Thanks!

Appreciate your help!

1 reply

matthew_lind
matthew_lind
VIP ⭐️⭐️⭐️⭐️⭐️
Aug 3, 2022 3:53 PM UTC

@Melany You’ll need the Playbook to be in an Active state to be able to add it to a CTA. If the Playbook is Inactive, then the Playbook will not appear in the drop-down listing the Playbooks available. This applies in both the User-facing Cockpit areas, and also in the Rules Engine for CTA creation / update.

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