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MelissaC
Contributor ⭐️⭐️⭐️⭐️⭐️
September 29, 2022
Question

Duplicate Contacts

  • September 29, 2022
  • 1 reply
  • 84 views

My team is in the process of cleaning up duplicate contacts on the SFDC end since it’s impacting our gs instance….  my question is, once they do that, how do I re-sync GS contacts to make sure there are no duplicates?

Thanks!

1 reply

suryanarayana
suryanarayana
Helper ⭐️
September 30, 2022

@MelissaC Please add a custom binary field in your salesforce contact object to indicate this is contact record is original record then check your people resolution key configuration, Please add unique resolution key here probably a combination of email and sfdc contact id. Then sync from salesforce to gainsight based on this unique key so that in your person record the data would be like this
 

Now you can use data management and delete the ones which have IS Original not equal to True.

 

As a best practice try to do this for few contacts first then you can do for remaining.

Inguva Suryanarayana
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