I am setting up my first AO with an inline survey question. Seems pretty easy, although I do have one knit-picky thing: the question is not being displayed in the same formatting I have setup in my email template. Furthermore, I am not seeing a way to change that. Not a huge thing, but the change in formatting mid-email is somewhat distracting.
Any ideas folks?
Thanks!
Question
Edit formatting of inline survey question
-Ben
+2Hi Ben,
I am following the post as I am curious as well. Does it not give you the option to format the survey while making the survey?
I am following the post as I am curious as well. Does it not give you the option to format the survey while making the survey?
+2I noticed this in copilot, does that help at all?
Hey Cameron. Thanks for your replies! I am actually using the "Question" functionality rather than the "Button" function in your screenshot. What I am seeing is that the formatting the email received by the customer is different for the actual survey question text. Different, that is, from the rest of the email formatting.
+2No problem Ben, I am newer to the software. I am going to play with it more. You have me curious haha.
+5Ben, the inline survey question's formatting can't be edited; it comes from default formatting that Gainsight ships. We've added our product manager to this post for further comment. Thanks for your question!
Lila Krutel, Dir. Global Education Services
+1Hi Ben, With the Winter release we are support multiple templates to the In-line Survey.
Hey Sai! This is a great step in adding flexibility there. I would love to see font be an option down the road as well. Thanks!
-Ben
+1@Ben, Will update you here once we consider the above request. Thanks for sharing
Our Release notes is out,please refer the Release notes for more info.
Our Release notes is out,please refer the Release notes for more info.
+1With this new formatting option (or even independent of it), is there any way to control the width of the inline question in the email template? This looks fine on preview, but stretches waaaay out when I actually send a test email.
+5The comment is a new issue/problem.
Please reference the new conversation here: Inline NPS question template formatting problem
Please reference the new conversation here: Inline NPS question template formatting problem
+5Leanne, I forked your comment into a new post, because it sounds like a unique problem with the NPS in-line question template.
+3hi, i know this is an old thread but i’m running into issues w/ inline question formatting
+11Agreed….this solves “Solved” but it certainly is not (to my knowledge). I’m hitting a similar issue myself and came to Community to see if it was possible to customize the look of the inline survey question.
Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
+1Looking at the NPS names we would very much like to be able to change some of the names. From our point of view “extremely likely” is not a good measurement and would like to see it editable.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.