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ben
ben
Helper ⭐️⭐️⭐️
Sep 5, 2017 2:48 PM UTC
Question

Edit formatting of inline survey question

I am setting up my first AO with an inline survey question. Seems pretty easy, although I do have one knit-picky thing: the question is not being displayed in the same formatting I have setup in my email template. Furthermore, I am not seeing a way to change that. Not a huge thing, but the change in formatting mid-email is somewhat distracting.

Any ideas folks?

Thanks!

    14 replies

    cameron_wright
    cameron_wright
    Gainsight Employee ⭐️⭐️
    Sep 5, 2017 7:38 PM UTC
    Hi Ben,

    I am following the post as I am curious as well. Does it not give you the option to format the survey while making the survey? 
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    Cameron Wright - Sr. Security Engineer
    cameron_wright
    cameron_wright
    Gainsight Employee ⭐️⭐️
    Sep 6, 2017 4:13 PM UTC
    I noticed this in copilot, does that help at all? 

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    Cameron Wright - Sr. Security Engineer
    ben
    benAuthor
    Helper ⭐️⭐️⭐️
    Sep 6, 2017 5:41 PM UTC
    Hey Cameron. Thanks for your replies! I am actually using the "Question" functionality rather than the "Button" function in your screenshot. What I am seeing is that the formatting the email received by the customer is different for the actual survey question text. Different, that is, from the rest of the email formatting.
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    -Ben
    cameron_wright
    cameron_wright
    Gainsight Employee ⭐️⭐️
    Sep 6, 2017 5:44 PM UTC
    No problem Ben, I am newer to the software. I am going to play with it more. You have me curious haha. 
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    Cameron Wright - Sr. Security Engineer
    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    Sep 6, 2017 6:03 PM UTC
    Ben, the inline survey question's formatting can't be edited; it comes from default formatting that Gainsight ships. We've added our product manager to this post for further comment. Thanks for your question!
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    Lila Krutel, Dir. Global Education Services
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      Feb 14, 2018 11:55 AM UTC
      Hi Ben, With the Winter release we are support multiple templates to the In-line Survey.

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        ben
        benAuthor
        Helper ⭐️⭐️⭐️
        Feb 14, 2018 7:50 PM UTC
        Hey Sai! This is a great step in adding flexibility there. I would love to see font be an option down the road as well. Thanks!
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        -Ben
          sai_ram
          sai_ram
          Expert ⭐️⭐️
          Feb 22, 2018 1:45 PM UTC
          @Ben, Will update you here once we consider the above request. Thanks for sharing

          Our Release notes is out,please refer the Release notes for more info.
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          leanne
          leanne
          Contributor ⭐️⭐️⭐️⭐️⭐️
          Feb 26, 2018 11:01 PM UTC
          With this new formatting option (or even independent of it), is there any way to control the width of the inline question in the email template?  This looks fine on preview, but stretches waaaay out when I actually send a test email.  

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            lila_meyer
            lila_meyer
            Gainsight Employee ⭐️⭐️⭐️
            Feb 26, 2018 11:04 PM UTC
            The comment is a new issue/problem.

            Please reference the new conversation here: Inline NPS question template formatting problem
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            Lila Krutel, Dir. Global Education Services
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