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seth
seth
Expert ⭐️
Sep 1, 2016 2:52 PM UTC
Solved

Email Log Date Field Confusion

What's the difference between the "Triggered On" and "Triggered Date" fields in Gainsight's Email Logs?

I'm trying to limit a follow-up outreach's power list to only include email log records that were from emails sent exactly 14 days ago, and then I'll schedule the outreach to run daily.

Thanx!
    pavankumar_sankavaram
    pavankumar_sankavaramAnswer
    Helper ⭐️
    Sep 1, 2016 4:17 PM UTC
    Hi Seth,

    When MDA (Outreach/Rule) initiates an email, 'Triggered date' is set to current datetime value in email logs. When MDA gets confirmation that email has been sent via email providers, 'Triggered On' is set to current datetime value in email logs.

    Thanks,
    Pavan
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    4 replies

    smorrisgainsightcom
    smorrisgainsightcom
    Helper ⭐️⭐️⭐️
    Sep 1, 2016 2:57 PM UTC
    Hi Seth!

    Triggered On is the actual date and time the email was sent out whereas the Triggered Date is the time it was scheduled to go out.  In the example below you'll notice there is a few minutes difference between Date (7:00 am) and On (7:06am) dictating the actual time it was delivered.

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      seth
      sethAuthor
      Expert ⭐️
      Sep 1, 2016 3:08 PM UTC
      Grand! Thanks Scott
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      pavankumar_sankavaram
      pavankumar_sankavaramAnswer
      Helper ⭐️
      Sep 1, 2016 4:17 PM UTC
      Hi Seth,

      When MDA (Outreach/Rule) initiates an email, 'Triggered date' is set to current datetime value in email logs. When MDA gets confirmation that email has been sent via email providers, 'Triggered On' is set to current datetime value in email logs.

      Thanks,
      Pavan
      Translate
        ankit_jain
        ankit_jain
        Helper ⭐️⭐️⭐️
        Mar 24, 2017 12:27 PM UTC
        Technically, this answer is a right answer.
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