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seth
seth
Expert ⭐️
September 1, 2016
Solved

Email Log Date Field Confusion

  • September 1, 2016
  • 4 replies
  • 82 views
What's the difference between the "Triggered On" and "Triggered Date" fields in Gainsight's Email Logs?

I'm trying to limit a follow-up outreach's power list to only include email log records that were from emails sent exactly 14 days ago, and then I'll schedule the outreach to run daily.

Thanx!
    Best answer by pavankumar_sankavaram
    Hi Seth,

    When MDA (Outreach/Rule) initiates an email, 'Triggered date' is set to current datetime value in email logs. When MDA gets confirmation that email has been sent via email providers, 'Triggered On' is set to current datetime value in email logs.

    Thanks,
    Pavan

    4 replies

    smorrisgainsightcom
    smorrisgainsightcom
    Helper ⭐️⭐️⭐️
    September 1, 2016
    Hi Seth!

    Triggered On is the actual date and time the email was sent out whereas the Triggered Date is the time it was scheduled to go out.  In the example below you'll notice there is a few minutes difference between Date (7:00 am) and On (7:06am) dictating the actual time it was delivered.

      seth
      sethAuthor
      Expert ⭐️
      September 1, 2016
      Grand! Thanks Scott
      AI Transformation @ Gainsight
      pavankumar_sankavaram
      pavankumar_sankavaramAnswer
      Helper ⭐️
      September 1, 2016
      Hi Seth,

      When MDA (Outreach/Rule) initiates an email, 'Triggered date' is set to current datetime value in email logs. When MDA gets confirmation that email has been sent via email providers, 'Triggered On' is set to current datetime value in email logs.

      Thanks,
      Pavan
        ankit_jain
        ankit_jain
        Helper ⭐️⭐️⭐️
        March 24, 2017
        Technically, this answer is a right answer.
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