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kelly
kelly
Helper ⭐️⭐️⭐️
December 20, 2018
Question

Email Template Performance Report - customize columns

  • December 20, 2018
  • 6 replies
  • 287 views
This is a great reference dashboard!

One idea to enhance it is to be able to add/remove columns from the dashboard to really customize the metrics that are important to us. Currently, it shows delivery rate, open rate, click to open rate, bounced rate, and unsubscribe rate. It's not clear if the numbers are total or unique, I like to report on both. Delivery rate is sort of the opposite of Bounced rate so displaying both columns is somewhat redundant. I would like to include Click Rate in addition to Click to Open Rate because those metrics tell two different methods of engagement.

Would love if there was a bit of customization to this dashboard.

    6 replies

    iloukanova
    iloukanova
    Contributor ⭐️⭐️⭐️
    January 22, 2019
    +1

    We would love to have additional customization/flexibility in the reports and metrics on this dashboard, as well as the ability to export reports from it to excel.

    A
    asiatillotson
    Contributor ⭐️⭐️
    September 7, 2021

    Also the ability to download this as a CSV - unless I’m missing it I can’t seem to see this an option and would be great for being able to manipulate the data further!

    PavanCh
    Gainsight Employee ⭐️
    PavanCh
    Gainsight Employee ⭐️
    September 28, 2021

    We have added this request to the product backlog for review and prioritization. Both the option to customize the columns, and the option to export the table are captured as part of this request.

    We will update the thread it is prioritized for development.

      kelly
      kellyAuthor
      Helper ⭐️⭐️⭐️
      March 14, 2024

      Any update on this?

      angela_domenichelli
      angela_domenichelli
      Contributor ⭐️⭐️⭐️⭐️⭐️
      March 29, 2024

      Does this still exist?  I can’t find anything in Gainsight Go and am trying to create a report on how often our email templates are used.  Thanks for any help!

      Angela Domenichelli (She/Her/Hers)
      vmallya
      Gainsight Employee ⭐️
      vmallya
      Gainsight Employee ⭐️
      July 26, 2024

      Yes, this is part of the several reporting enhancements in our roadmap for both program and journey analytics. However, it has been delayed due to other priorities related to the redesigned JO. As this is a near-term improvement, we aim to review and implement it within the next 6-9 months.

      Vijay | PM | JO | Gainsight
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