I have successfully uploaded Success Plans using the Rules Engine to three of our service segments, but try as I might I continue to receive an error when attempting to upload the Success Plan to the fourth. This is the error I receive “UTC - System.LimitException: Apex CPU time limit exceeded”. 

I opened a Support ticket on this issue on Saturday, I received notification on Monday that it has been escalated to L2 and am still waiting on a response. 

Can anyone provide guidance on how to resolve this issue on my own? What is the normal TAT for support tickets? (IE is this 5 day wait time and counting normal?)

Note: We use CS | SFDC. 

Thanks for any assistance you can provide!