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steve_margulis
steve_margulis
Contributor ⭐️⭐️
Jan 13, 2016 6:24 PM UTC
Question

Filter NPS score by date

We have a Powerlist/Outreach that sends a survey to a customer when a support ticket is closed. This includes an NPS question. Our Director of Support would like to filter the NPS score by week so she can see trending. Is this possible? Also, she would like to determine NPS by support engineer. I can't seem to find a way to report on the NPS object and Case object together. Any suggestions?

Thanks,

Steve

    3 replies

    steve_davis
    steve_davis
    Gainsight Employee ⭐️⭐️
    May 26, 2016 5:06 PM UTC
    Hi Steve, 

    Are you still struggling with this issue? I should be able to help if not. 

    Steve
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    steve_margulis
    steve_margulisAuthor
    Contributor ⭐️⭐️
    Jun 29, 2016 7:32 PM UTC
    Sorry - I missed this. We are currently exporting NPS data to excel and doing our trending calculation there. Do you have any suggestions how to do this in Gainsight?

    Thanks,

    Steve
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    steve_davis
    steve_davis
    Gainsight Employee ⭐️⭐️
    Jun 29, 2016 9:09 PM UTC
    I can provide guidance at the least. Feel free shoot me an email with times you can get together to sdavis@gainsight.com and I can facilitate a call for this. Just let me know. Thanks!
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