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steve_margulis
steve_margulis
Contributor ⭐️⭐️
January 13, 2016
Question

Filter NPS score by date

  • January 13, 2016
  • 3 replies
  • 70 views
We have a Powerlist/Outreach that sends a survey to a customer when a support ticket is closed. This includes an NPS question. Our Director of Support would like to filter the NPS score by week so she can see trending. Is this possible? Also, she would like to determine NPS by support engineer. I can't seem to find a way to report on the NPS object and Case object together. Any suggestions?

Thanks,

Steve

    3 replies

    steve_davis
    steve_davis
    Gainsight Employee ⭐️⭐️
    May 26, 2016
    Hi Steve, 

    Are you still struggling with this issue? I should be able to help if not. 

    Steve
    steve_margulis
    steve_margulisAuthor
    Contributor ⭐️⭐️
    June 29, 2016
    Sorry - I missed this. We are currently exporting NPS data to excel and doing our trending calculation there. Do you have any suggestions how to do this in Gainsight?

    Thanks,

    Steve
    steve_davis
    steve_davis
    Gainsight Employee ⭐️⭐️
    June 29, 2016
    I can provide guidance at the least. Feel free shoot me an email with times you can get together to sdavis@gainsight.com and I can facilitate a call for this. Just let me know. Thanks!
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