We have a Powerlist/Outreach that sends a survey to a customer when a support ticket is closed. This includes an NPS question. Our Director of Support would like to filter the NPS score by week so she can see trending. Is this possible? Also, she would like to determine NPS by support engineer. I can't seem to find a way to report on the NPS object and Case object together. Any suggestions?
Thanks,
Steve
Question
Filter NPS score by date
+2Hi Steve,
Are you still struggling with this issue? I should be able to help if not.
Steve
Are you still struggling with this issue? I should be able to help if not.
Steve
Sorry - I missed this. We are currently exporting NPS data to excel and doing our trending calculation there. Do you have any suggestions how to do this in Gainsight?
Thanks,
Steve
Thanks,
Steve
+2I can provide guidance at the least. Feel free shoot me an email with times you can get together to sdavis@gainsight.com and I can facilitate a call for this. Just let me know. Thanks!
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.