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Manoel
Contributor ⭐️⭐️⭐️
Nov 7, 2023 5:01 PM UTC
Question

Gainsight assist not showing

Hello, everyone.

One of my CSMs is getting the image below when trying to connect Gainsight to e-mail.

What are some ways to toubleshoot and fix it?

Thanks in advance!

 

 

4 replies

nburke
Helper ⭐️
Nov 10, 2023 4:18 PM UTC

We are experiencing the same thing due to the Chrome update I assume.

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    Psydiver
    Contributor ⭐️
    Nov 10, 2023 5:18 PM UTC

    We’re seeing the same thing -- it’s installed but not visible/usable

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      kstim
      kstim
      Helper ⭐️⭐️
      Nov 13, 2023 6:29 PM UTC

      @Manoel There’s currently an ongoing issue with the Gainsight Assist Chrome extension which Gainsight Support is working on. The latest update from them is that they submitted an enhancement to the Chrome Web Store but it may take up to 3 days before it’s reviewed and published. Here’s their status page with further details.

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      matthew_lind
      matthew_lind
      VIP ⭐️⭐️⭐️⭐️⭐️
      Nov 17, 2023 3:44 PM UTC

      Happily, the issue has passed, and the Chrome extension appears to be accessible and functional once again.

      Direct link to the updated extension: https://chrome.google.com/webstore/detail/gainsight-assist/kbiepllbcbandmpckhoejbgcaddcpbno

       

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