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amasica1217
amasica1217
Contributor ⭐️⭐️⭐️⭐️
Jun 28, 2023 3:41 PM UTC
Solved

Gainsight Assist Plug-In tokens not populating

I am setting up the templates for our Gainsight Assist Plug-in and I am testing a few of our templates.

The tokens are all defaulting to the fallback and not populating like they do in this article. Is there something in the set up that i am missing or a step i need to look for for this?

https://support.gainsight.com/Gainsight_NXT/Email_Assist/Chrome_Plug-in/Gainsight_Assist_Chrome_Plug-in_User_Guide#Composing_Emails

    romihache
    romihacheAnswer
    VIP ⭐️⭐️⭐️⭐️⭐️
    Jul 4, 2023 7:44 AM UTC

    Sorry for intruding, but the tokens seem to have the Default Mapping missing. 
    I tested one on my end and it’s working without a problem, I hope the screenshots help you troubleshoot @amasica1217

     

     


     

     

    Continuous improvement is better than delayed perfection
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    3 replies

    alizee
    alizee
    VIP ⭐️⭐️⭐️⭐️⭐️
    Jun 29, 2023 6:00 AM UTC

    Hi @amasica1217 

    I have had a similar issue in the past, which appears to have been an intermittent issue since my template resolved itself, however it was isolated to one template.

    Can you please share a screenshot of your template (what it looks like on the composing screen) and a screenshot of how one of the failing tokens is configured so we may help you out?

    Thanks!

    A.

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    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
    amasica1217
    amasica1217Author
    Contributor ⭐️⭐️⭐️⭐️
    Jun 29, 2023 2:26 PM UTC

     @alizee here is the email in composition, the editing of the tokens, and putting a name in in the email and seeing only the fallbacks in Gmail!

     

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    romihache
    romihacheAnswer
    VIP ⭐️⭐️⭐️⭐️⭐️
    Jul 4, 2023 7:44 AM UTC

    Sorry for intruding, but the tokens seem to have the Default Mapping missing. 
    I tested one on my end and it’s working without a problem, I hope the screenshots help you troubleshoot @amasica1217

     

     


     

     

    Translate
    Continuous improvement is better than delayed perfection
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