I am setting up the templates for our Gainsight Assist Plug-in and I am testing a few of our templates.
The tokens are all defaulting to the fallback and not populating like they do in this article. Is there something in the set up that i am missing or a step i need to look for for this?
Hi
I have had a similar issue in the past, which appears to have been an intermittent issue since my template resolved itself, however it was isolated to one template.
Can you please share a screenshot of your template (what it looks like on the composing screen) and a screenshot of how one of the failing tokens is configured so we may help you out?
Thanks!
A.
Sorry for intruding, but the tokens seem to have the Default Mapping missing.
I tested one on my end and it’s working without a problem, I hope the screenshots help you troubleshoot
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