+7I am setting up the templates for our Gainsight Assist Plug-in and I am testing a few of our templates.
The tokens are all defaulting to the fallback and not populating like they do in this article. Is there something in the set up that i am missing or a step i need to look for for this?
Best answer by romihache
Sorry for intruding, but the tokens seem to have the Default Mapping missing.
I tested one on my end and it’s working without a problem, I hope the screenshots help you troubleshoot
+13Hi
I have had a similar issue in the past, which appears to have been an intermittent issue since my template resolved itself, however it was isolated to one template.
Can you please share a screenshot of your template (what it looks like on the composing screen) and a screenshot of how one of the failing tokens is configured so we may help you out?
Thanks!
A.
+7
+9Sorry for intruding, but the tokens seem to have the Default Mapping missing.
I tested one on my end and it’s working without a problem, I hope the screenshots help you troubleshoot
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