We are experiencing the same issue.  Any response for a work-around or different approach to solve the problem would be nice.

Hi Everyone,

Are you still running into this situation?

Gainsight Assist will show you a filtered list of relevant Company names based on the recipients of the email

So rather than selecting the Company first, add the recipients and it should only show you the relevant Company names based on the Person records associated with that Company

As long as the Companies with the same name don’t also share the same Person records, there should only be one shown in Gainsight Assist under the Log Email to Timeline section

@GainsightGS 

Hi Team,

We are still having an issue with the internal email case.

We can filter for email sent to or received from a customer contact. If I want to log internal email. I need to actively pick an account.

Any update on this case.

Yes. We sometimes want to track internal emails to an Account from Gainsight Assist and have many Company Names that are the same so this is a challenge internally and externally for our users.  Additional information like the State and CSM that are included in the Search options would be very helpful.

When we search for a company in Gainsight, we are able to include other information so it is easier for the user to select the appropriate company. We often have parent/child scenarios when one of the child names is the same as the parent name. It’d be great to have the same kind of options in the chrome extension that we have when searching for a company in Gainsight (extra fields we can include to make it clear which company it is). We are facing timeline activities created at the parent level that should be created at the child level because the user is unable to differentiate between the two because of the lack of extra information offered in the extension.

Similar thread→ 

Thanks for the feedback. It is valid and appropriate.

This is already in the roadmap but with no ETA for now.

We are currently having the annual planning cycle to decide what we would work on next at a company level.

I will loop back here once I have any update.