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ericbmuller
ericbmuller
Contributor ⭐️⭐️
Nov 27, 2023 3:47 PM UTC
Question

Getting CTA Alerts but see no CTAs in "My CTAs"

New GS Admin here, hoping someone can point me to the source of my challenge…

I am receiving an alert for No New/Next QBR Dates CTAs, which is a CTA we created for deployment, however, I am the GS Admin, not a CSM, and it appears that I am the default contact if the account doesn’t have a named CSM assigned.

My challenge? where does one set a default contact in a CTA, so I can correct this? I can’t find it in the rules engine. Any ideas? Thanks in advance for your knowledge and consideration!

Eric

    2 replies

    Harika Singadi
    Helper ⭐️⭐️
    Nov 27, 2023 4:34 PM UTC

    @ericbmuller  In the rule engines, You can find the default owner option  in the

     “Action step” in the rule that triggers  the CTA’s mentioned above

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      matthew_lind
      matthew_lind
      VIP ⭐️⭐️⭐️⭐️⭐️
      Nov 29, 2023 2:30 PM UTC

      @Harika Singadi is right on.

      Note also, that very same Default Owner can also appear in CTAs created within Journey Orchestrator / Digital Journey Programs. Different source, but same principle.

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