My company is getting Gong for all CSMs,so I wanted to know what cool features there were for GS & Gong…
Thanks so much!
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The big benefit of the Gong-Gainsight integration is the ability to pull Gong recordings, attendee records, and tracking tags, into the Gainsight Timeline automatically. This was a big hit with my CSMs and Enablement teams when I first deployed it. It sped up their note-taking and created a more thorough picture of customer communications.
More information at the links below, including some honest feedback of a few of the limitations.
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