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MelissaC
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Apr 10, 2023 4:44 PM UTC
Question

Gong

My company is getting Gong for all CSMs,so I wanted to know what cool features there were for GS & Gong…  

Thanks so much!

1 reply

matthew_lind
matthew_lind
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Apr 11, 2023 1:04 PM UTC

The big benefit of the Gong-Gainsight integration is the ability to pull Gong recordings, attendee records, and tracking tags, into the Gainsight Timeline automatically. This was a big hit with my CSMs and Enablement teams when I first deployed it. It sped up their note-taking and created a more thorough picture of customer communications.

More information at the links below, including some honest feedback of a few of the limitations.

https://support.gainsight.com/Gainsight_NXT/Timeline/02Admin_Guides/Configure_Gong_Integration_Settings

 

 

 

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