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MelissaC
Contributor ⭐️⭐️⭐️⭐️⭐️
October 5, 2023
Question

Gong Recordings

  • October 5, 2023
  • 1 reply
  • 33 views

Hey!

When Gong recordings get uploaded in GS, how does it recognize that it’s a recurring client meeting or a Business Review?

Thanks!

1 reply

matthew_lind
matthew_lind
VIP ⭐️⭐️⭐️⭐️⭐️
October 5, 2023

@MelissaC The fast answer: Gainsight Timeline Entries received from Gong won’t have any specific metadata which mark it as a recurring meeting or a Business Review.

The slightly slower answer: You might be able to configure something in Gong to add a “Business Review” tag, or some other tag, when certain things happen within the meeting. However, that’s a config you would conduct in Gong, and then ingest to Gainsight.

Maybe others in the Community have a creative approach here though, that would get you closer to your desired outcome.

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