Skip to main content
Question

How can i remove participants from active JO that have "drop" status

  • October 22, 2021
  • 2 replies
  • 113 views

  • Contributor ⭐️⭐️

As I understand, i am able to remove the participants from active JO by Knocking off “active”, “review” or “new” participants. However, i could not find a way to remove the participants with “Drop” status , which are dropped due to bounced email status or may be unsubscribed, so these are not included again and again as participants, in the scheduled JO. 

In addition i would also like to REMOVE the failed participants from this JO also. My JO is recurring JO, and fetches new participants every day and in the Participant activity area, i see these “Failed Participants” everyday and would like to knock these off.

2 replies

Cornelia
Forum|alt.badge.img+1
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • October 25, 2021

Hello @auppal, thank you for posting on Community. Passing this along to our Product Manager to be looked into and circle back to you with an answer.


Forum|alt.badge.img
  • Contributor ⭐️⭐️⭐️
  • April 28, 2022

I’ve actually just run into this today as well. I uploaded a CSV of a few contacts to an existing Program, but they dropped due to a Company ID error. The error was a simple typo though, and was nothing that should exclude them once fixed. I made the correction in the CSV source and reuploaded, but because the original list is still there with the contacts in a Drop state, I cannot move forward.