Skip to main content

As I understand, i am able to remove the participants from active JO by Knocking off “active”, “review” or “new” participants. However, i could not find a way to remove the participants with “Drop” status , which are dropped due to bounced email status or may be unsubscribed, so these are not included again and again as participants, in the scheduled JO. 

In addition i would also like to REMOVE the failed participants from this JO also. My JO is recurring JO, and fetches new participants every day and in the Participant activity area, i see these “Failed Participants” everyday and would like to knock these off.

Hello @auppal, thank you for posting on Community. Passing this along to our Product Manager to be looked into and circle back to you with an answer.


I’ve actually just run into this today as well. I uploaded a CSV of a few contacts to an existing Program, but they dropped due to a Company ID error. The error was a simple typo though, and was nothing that should exclude them once fixed. I made the correction in the CSV source and reuploaded, but because the original list is still there with the contacts in a Drop state, I cannot move forward.


Reply