Skip to main content
auppal
Contributor ⭐️⭐️
Oct 22, 2021 6:53 PM UTC
Question

How can i remove participants from active JO that have "drop" status

As I understand, i am able to remove the participants from active JO by Knocking off “active”, “review” or “new” participants. However, i could not find a way to remove the participants with “Drop” status , which are dropped due to bounced email status or may be unsubscribed, so these are not included again and again as participants, in the scheduled JO. 

In addition i would also like to REMOVE the failed participants from this JO also. My JO is recurring JO, and fetches new participants every day and in the Participant activity area, i see these “Failed Participants” everyday and would like to knock these off.

    2 replies

    Cornelia
    Cornelia
    Contributor ⭐️⭐️⭐️⭐️⭐️
    Oct 25, 2021 7:25 AM UTC

    Hello @auppal, thank you for posting on Community. Passing this along to our Product Manager to be looked into and circle back to you with an answer.

    Translate
    Chae Stewart
    Contributor ⭐️⭐️⭐️
    Apr 28, 2022 7:07 PM UTC

    I’ve actually just run into this today as well. I uploaded a CSV of a few contacts to an existing Program, but they dropped due to a Company ID error. The error was a simple typo though, and was nothing that should exclude them once fixed. I made the correction in the CSV source and reuploaded, but because the original list is still there with the contacts in a Drop state, I cannot move forward.

    Translate
    Terms & ConditionsAccessibility statement