I was following another feed with my question, but it is marked as solved, but it does not address my question.
I am looking on how to report on just customers that are being +Followed. We already define customers by user, but we we also want the user to be able to +Follow their customers that they consider are priority. I just can’t find a way to report on the +Follow button. Thanks
If you’re on SFDC Edition, I know a SFDC object within the Gainsight package tracks the +Follows; from memory I want to say it’s User Subscription.
If you’re on NXT Edition, I’m listening along with you to learn if +Follows are stored in an MDA object or elsewhere that can be reported and/or modified.
Thanks Matthew, we are using NXT in Salesforce, so I’m not sure if your SFDC version would apply. If it does, I would love to learn more.
If you’re NXT Edition, accessing via SFDC, then I know my SFDC Edition idea won’t solve your question.
I haven’t discovered where +Follows are stored in NXT Edition, and if they are accessible, reportable and/or amendable. I’m now curious to learn myself.
I’m looking for the answer too. I’ve only found this…
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
