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I am getting failures of Connector 2.0 jobs, Need details on the failure

Forum|Forum|2 years ago
October 20, 2023
4 replies
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pete.farrell
Helper ⭐️

I am getting failures of all my Connector 2.0 jobs. The only error message I can see is “Time limit exceeded while polling for batch status”. Is there a more detailed error log I can access?

There are 3 jobs in the rule chain - Company Sync, User Sync and Picklist Sync. The Company and User syncs show in their logs that they are failing. This message appears “Job failed - The job cannot be processed as the dependent job failed in job chain”. For the Picklist Sync, the logs show this error: “Job failed -”. I am assuming the picklist is the dependent job that is failing the other jobs since it is the first one in the chain.

How can I get more detailed information on the Picklist Sync failure?

I am using SFDC Edition

Best answer by pete.farrell

I worked with support and it appears that it was an SFDC issue that has been resolved.

+5

TMaier
Helper ⭐️
Forum|Forum|2 years ago
October 20, 2023

Hey Pete, been a while since I was on SFDC edition but the text you get from the kabob menu for a full failure is it IIRC. You might try running the Picklist job manually to see if they generates a more descriptive failure + email notification. Support can usually pull more detailed logs from the backend if you can’t find anything useful in the UI.

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pete.farrell
Author
Helper ⭐️
Forum|Forum|2 years ago
October 20, 2023

Thomas, thanks. I have started the picklist manually, but I think I did this yesterday as well. It takes about 3 hours for it to time out. I will contact support.