Gainsight Employee ⭐️⭐️

[INCIDENT] Elevated API Errors in MDA (Backed Services)

Forum|Forum|9 years ago
October 21, 2016
9 replies
121 views

SUMMARY

We're experiencing an elevated level of API errors. Initial analysis confirms DNS related issues with our Upstream service provider and they are investigating the same.

FOR MORE INFORMATION

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UPDATE

Friday, October 21 9:20AM CST: Our service provider has resolved the DNS issue. During the outage MDA services including Rules, Outreaches and Data Processor were paused. We've restarted all services and are replaying any jobs that failed during the service incident.

mahesh_patilAuthor

Gainsight Employee ⭐️⭐️

Our Upstream providers have identified the root cause of the issue causing DNS Resolution errors and are currently working to resolve.

emily_mcdaniel_629a86

Gainsight Employee ⭐️⭐️

Our service provider has resolved the DNS issue. During the outage MDA services including Rules, Outreaches and Data Processor were paused. We've restarted all services and are replaying any jobs that failed during the service incident.

arnold_price

Contributor ⭐️⭐️

A customer rec'd a denial of service error message while attempting to complete a NPS survey yesterday at 2:20pm is this related to the API/MDA DNS issue?

emily_mcdaniel_629a86

Gainsight Employee ⭐️⭐️

Arnold - I am not sure if this is related. I know you're working with our support team to investigate and they'll be able to help.

mandy_major

Gainsight Employee ⭐️⭐️

UPDATE

We are experiencing this issue once again, and seeing errors "Unexpected end of JSON error" in Data Management, Copilot, Connectors tabs. Will update this thread with the latest information as it comes in.