SUMMARY
We're experiencing an elevated level of API errors. Initial analysis confirms DNS related issues with our Upstream service provider and they are investigating the same.
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UPDATE
Friday, October 21 9:20AM CST: Our service provider has resolved the DNS issue. During the outage MDA services including Rules, Outreaches and Data Processor were paused. We've restarted all services and are replaying any jobs that failed during the service incident.
[INCIDENT] Elevated API Errors in MDA (Backed Services)
Our Upstream providers have identified the root cause of the issue causing DNS Resolution errors and are currently working to resolve.
+2Our service provider has resolved the DNS issue. During the outage MDA services including Rules, Outreaches and Data Processor were paused. We've restarted all services and are replaying any jobs that failed during the service incident.
A customer rec'd a denial of service error message while attempting to complete a NPS survey yesterday at 2:20pm is this related to the API/MDA DNS issue?
+2Arnold - I am not sure if this is related. I know you're working with our support team to investigate and they'll be able to help.
UPDATE
We are experiencing this issue once again, and seeing errors "Unexpected end of JSON error" in Data Management, Copilot, Connectors tabs. Will update this thread with the latest information as it comes in.
We are experiencing this issue once again, and seeing errors "Unexpected end of JSON error" in Data Management, Copilot, Connectors tabs. Will update this thread with the latest information as it comes in.
+5Thanks Mandy...that explains why I was experiencing this: https://community.gainsight.com/gainsight/topics/timeouts-and-delays-in-gainsight-application
VERY unnerving!
VERY unnerving!
Might have something to do with this
http://www.wsj.com/articles/denial-of-service-web-attack-affects-amazon-twitter-others-1477056080
Cyberattack Knocks Out Access to Websites
http://www.wsj.com/articles/denial-of-service-web-attack-affects-amazon-twitter-others-1477056080
Cyberattack Knocks Out Access to Websites
+5Thanks for the info Kristin!
Resolved - All services and queues are processing normally.
Please reach out to support@gainsight.com if you are still experiencing any issues.
Please reach out to support@gainsight.com if you are still experiencing any issues.
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