Inferred Booking Types to indicate an expected churn
Using the renewals centre out of the box functionality, the inferred booking types currently indicate “renewal”, where the forecast amount = target amount, “renewal with upsell”, where the forecast amount > target amount, and “renewal with downsell” when the forecast amount < target amount. However, when we know that a customer will churn, and therefore their forecast amount = 0, it still applies the “renewal with downsell” inferred booking type, whilst for our reporting, we would like to differentiate this expected churn from other downsell/contraction. Is there a way to do this?
